Brewster: NYSEG Continues Restoration Effort - 6 p.m.

Dry Ice and Bottled Water Locations Available for Customers

BINGHAMTON, New York — December 25, 2020, 6:00 p.m. — New York State Electric & Gas (NYSEG) crews are continuing to make progress as they work to restore customers that were impacted by this morning’s strong winds and rain. Currently of the 27,375 customers that were impacted in the company’s Brewster division, 7,990 customers remain without power. The Brewster division includes Dutchess, Putnam, and Westchester counties. The company expects to restore 95% of all impacted customers in the Brewster division by 11 p.m. Saturday. The estimated times of restoration (ETRs) have been and will continue to be refined and updated as work progresses, particularly as the company continues to grow the resource complement tonight and tomorrow.

Crews continue to work as quickly and safely as possible to restore power to customers who remain impacted by today’s storm, which brought wind gusts reaching 71 mph to the region and caused damage to the electrical system. Throughout the division there were approximately 175 downed wires and 11 broken poles reported. To facilitate an effective and efficient response, the company has continued to onboard additional crews today, including resources shifted from areas less impacted, from its sister company, United Illuminating, and from Texas, Wisconsin and Indiana, which were secured before the storm. More resources are expected to be onboarded tomorrow from mutual assistance companies from New York, Pennsylvania, Michigan, Indiana, Ohio and across New England, as the response continues.

The company also announced that dry ice and bottled water locations are available in Dutchess and Westchester counties for customers who remain without power. The following locations are available as supplies last:

  • Pawling: 1 South Street, Pawling, NY 12564
  • Bedford: 425 Cherry Street, Bedford Hills, NY 10507
  • Beekman: 4 Main Street, Poughquag, NY 12570

Crews will continue to work until the job is done and every customer is restored. This includes continuing to coordinate response effort with state and local emergency management officials to clear any remaining roads of fallen trees and hazards and restore power service to critical facilities, such as hospitals and nursing homes. The company understands the inconvenience and challenges that any disruption in service may cause, especially during the holidays. The company assures customers that crews are working around the clock to restore power as quickly as possible.

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for Outage Alerts .
  • You can use our new mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG”. The application is free to download.

Stay Away From Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities

The companies’ first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central and the company’s social media pages:

  • Facebook: @NYSEandG
  • Twitter: @NYSEandG


Media Contacts:

  • Sarah Warren
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