Company continues work to restore all customers affected
BINGHAMTON, New York — December 26, 2020, 5:00 p.m. — New York State Electric & Gas (NYSEG) crews continue to restore power to customers in Dutchess, Putnam and Westchester counties following the impact of strong wind and rain that moved through the area Friday. Currently of the 32,375 customers that were impacted in the company’s Brewster division, 1,322 customers remain without power.
As part of today’s restoration efforts, crews have been placed in the remaining impacted communities throughout the service area to address damaged infrastructure and customers continue to be restored with each repair. Crews will continue to work into the evening and overnight until every customer is restored. As work progresses, estimated times of restoration (ETRs) will continue to be refined and updated on the company’s website and mobile app.
The company appreciates the patience of customers and understands the challenges service disruptions may cause, especially during the holidays and in colder weather. The company assures customers that crews continue to work around the clock to restore power as quickly as possible.
NYSEG encourages any customer without power after restoration is complete to contact the company at 800.572.1131 to report the issue and allow crews to investigate. Once every customer is restored, the company will continue to fix remaining damage that occurred but did not affect customers or the reliability of service. That will then be followed by a full system sweep of all affected circuits to look for damage or issues that may have been missed but that could cause service disruptions in the future. The system will then be returned to normal conditions.
- Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for Outage Alerts .
- You can use our new mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG”. The application is free to download.
Stay Away From Downed Wires
- Stay at least 30 feet from a downed power line.
- If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
- NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.
During a Power Interruption
- Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
- To report a power interruption, contact NYSEG at 1.800.572.1131.
- Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.
Power Restoration Priorities
The companies’ first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:
- Assess the damage to the electricity delivery system.
- Develop a detailed restoration plan.
- Make repairs as quickly as possible.
For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central and the company’s social media pages:
- Facebook: @NYSEandG
- Twitter: @NYSEandG
- Sarah Warren