Companies prepare for potential of service disruptions as a result of weather
BINGHAMTON, NY — March 19, 2020, 4:00 p.m. EST — NYSEG and RG&E, AVANGRID companies, are preparing for the potential of high winds and lightning associated with incoming storms expected to impact their service areas on Friday. As a result, customers may experience service disruptions. The storm is expected to impact the entire NYSEG and RG&E footprint, which includes the Western New York, Rochester, Southern Tier, North Country, Capital Region, Hudson Valley and Westchester regions.
Current forecast calls for high winds and lightning to begin Friday morning and end tomorrow evening. During that time some areas may experience wind gusts of 40-60 mph. The companies urge customers to monitor forecasts and prepare for the possibility of service interruptions.
In anticipation of the weather the companies’ storm readiness teams have been monitoring weather forecasts, planning and readying crews and equipment. As part of the companies’ coronavirus response effort, personnel have been inspecting electrical circuits that provide hospitals and other critical facilities power and those patrols continue in preparation of this event. Additionally, more than 600 line and field personnel are on-site with 200 more ready to respond should outages occur. The companies announced that despite the current public health challenges in communities across the state, NYSEG and RG&E are working to ensure that they have the resources necessary to respond and that, along with all company personnel, are following heightened safety precautions in response to the coronavirus. The companies are also coordinating preparations with state and local emergency management officials.
The companies will provide updates throughout the event to the general public on their website and social media channels (Facebook and Twitter) and also remind customers of the following safety tips to prepare for the storm and s
Before a storm strikes:
- You can use our new mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG” or “RG&E”. The application is free to download.
- Sign up for Outage Alerts to receive updates automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG and here for RG&E.
- Keep battery-operated flashlights and radios on hand, along with supplies of drinking water and non-perishable foods.
- Make sure that smart phones, tablets and other mobile devices are fully charged.
- Fill your car’s fuel tank.
Stay Away From Downed Wires:
- Stay at least 30 feet from a downed power line.
- If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
- NYSEG customers should call 1.800.572.1131 and RGE customers should call 1.800.743.1701 to report downed power lines or other hazardous situations.
During a Power Interruption
- Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
- To report a power interruption, contact NYSEG at 1.800.572.1131 or RG&E at 1.800.743.1701.
- Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.
Power Restoration Priorities:
The companies’ first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 and RG&E customers are asked to call at 1.800.743.1701 to report downed wires. Once this vital public safety work is complete, the company will:
- Assess the damage to the electricity delivery system.
- Develop a detailed restoration plan.
- Make repairs as quickly as possible.
For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com or RGE.com and on the company’s social media pages:
- Facebook: @NYSEandG
- Twitter: @NYSEandG
- Facebook: @RochGandE
- Twitter: @RGandE