NYSEG Completes Damage Assessment, Provides Estimated Times of Restoration to All Customers - 5 pm

Crews working to restore power to impacted customers

BINGHAMTON, New York — August 6, 2020, 5:00 p.m. — NYSEG, a subsidiary of AVANGRID Inc., announced that crews have completed their damage assessment. As a result, all customers impacted by the storm have been assigned an estimated time of restoration (ETR). Currently, more than 53,000 customers out of the total 116,686 customers impacted are without power in the company’s Brewster division, which includes Dutchess, Putnam, and Westchester counties. The company also announced that it expects 95% of customers will have power restored by 11 p.m. on Monday. Crews will continue to work until every customer is restored.

The company also announced the following estimated restoration milestones, which include:

  • 50% of total customers impacted will be restored today (Thursday)
  • 60-70% of total customers impacted will be restored on Friday
  • 80% of total customers impacted will be restored on Saturday
  • 90% of total customers impacted will be restored on Sunday
  • 95% of total customers impacted will be restored on Monday

In addition to providing customers information on their estimated restoration times, the company has been in communication with each municipality within its service division. Executives and representatives of the company have reached out to the state legislative and county executive officials and NYSEG liaisons have been in close coordination with local municipal officials. The company has also hosted a daily municipal call where federal, state and local officials have been provided a company briefing on damage assessments and restorations. In Dutchess, Putnam and Westchester counties alone, more than 300 electric poles were destroyed, more than 1,300 wires were brought down and many roads were made impassable due to downed trees and other hazards.

NYSEG continues to work closely with local municipalities to clear roads of fallen trees and hazards, and is working to restore service to critical facilities, such as hospitals and nursing homes. The company will continue to coordinate response efforts with state and local emergency management authorities and will update ice and bottle water locations on its website and social media (Facebook and Twitter) pages.

Prior to the start of the event, NYSEG worked in collaboration with its affiliates, contractors, and local municipalities to plan for this event. The company had secured and staged more than 1,100 field resources to respond to power outages, with the majority positioned in the southeast portions of the state. Make safe crews were also supplied to local municipalities to help clear roads and respond to hazardous issues. The company continues to pursue and onboard additional resources as available to support the effort. More than 1,200 resources are currently engaged in the effort.

Recognizing that many residents are currently home due to the ongoing COVID-19 situation, for everyone’s safety, the company asks customers to observe a six-foot social distance if they must be near workers and always remain outside the work zone. Allowing crews to remain uninterrupted and focused on their work enables workers to determine damage and make repairs more quickly and safely.

NYSEG will continue to provide updates throughout the event to the general public on the company’s social media channels (Facebook and Twitter). The company also offers customers the following reminders to prepare for the storm and stay safe if power outages do occur.

Outage Information:

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG.
  • Customers can use the new NYSEG mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download.

Stay Away From Downed Wires:

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption:

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities:

The companies’ first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com and on the company’s social media pages:

  • Facebook: @NYSEandG
  • Twitter: @NYSEandG

Learn about the Iberdrola Group’s global pandemic response at its COVID-19 Hub.



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