The company is working to restore all customers starting today following an unexpected issue with gas supplier
BINGHAMTON, New York — January 16, 2023 — New York State Electric & Gas (NYSEG) is reaching out to customers in the following areas today to notify them of a natural gas outage which will require in-person, house-to-house visits for re-energization: portions of Yates, Steuben, and Schuyler Counties including the Towns of Dundee, Hammondsport, Tyrone, and Wayne. NYSEG natural gas customers in these areas experienced a gas outage in the early morning of January 16 due to a supplier issue. A full shut-down is being performed by NYSEG natural gas personnel for more than 600 customers as a safety precaution subsequent to the outage, and after clearing the delivery system, those customers will each have their service turned back on manually to safely relight gas appliances.
This is expected to be a multi-day event, and customers are encouraged to access our Outage Resources for tips on safety and staying warm. Customers may see NYSEG field technicians in their neighborhood as natural gas meters impacted by low pressure are disconnected, so they are able to safely clear the delivery system. To ensure safety, field personnel may utilize the assistance of local fire departments and locksmiths to gain access to meters and will make every effort to leave property in the same condition as before. Once this work is completed, technicians will then require access to turn gas service back on and relight any gas appliances.
In the event of a gas emergency, customers should contact NYSEG at 800.572.1121 or 911 from a safe location. Customers should ensure functionality of their CO detectors and replace batteries as needed.
For additional information, including natural gas safety tips, visit the NYSEG webpage for gas leaks and carbon monoxide exposure. Customers are also encouraged to follow the company’s social media pages:
# # #
About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of AVANGRID, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit www.nyseg.com.
About AVANGRID: AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $40 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs more than 7,000 people and has been recognized by JUST Capital in 2021, 2022 and 2023 as one of the JUST 100 companies – a ranking of America’s best corporate citizens. In 2023, AVANGRID ranked first within the utility sector for its commitment to the environment. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2022 for the fourth consecutive year by the Ethisphere Institute. AVANGRID is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.