The company is working to restore all customers following an unexpected issue with gas supplier
BINGHAMTON, New York — January 16, 2023 — New York State Electric & Gas (NYSEG) is responding to a natural gas outage which will require in-person, house-to-house visits for re-energization in portions of Yates, Steuben, and Schuyler Counties starting this evening.
NYSEG natural gas customers in these areas experienced a gas outage early this morning due to a supplier issue. Restoration is being performed by natural gas personnel for the more than 600 customers affected, and those customers will each have their service turned back on manually to safely relight gas appliances, beginning tonight. Customers should not attempt to turn on gas themselves.
Customers may see NYSEG field technicians or qualified personnel from additional resources the Company has called in to assist with this emergency in their neighborhood. Technicians will require access to turn gas service back on and relight any gas appliances. Before entering a home, those field personnel will present a badge from either Avangrid or one of the following gas companies: Berkshire Gas, Connecticut Natural Gas, National Fuel, National Grid, Rochester Gas and Electric, or Southern Connecticut Gas. Some contract resources also are assisting and will present identification.
Field technicians will be working to restore service, home by home through midnight tonight and starting at 6 a.m. on Tuesday, January 17. If customers see a crew on their road after midnight and would like technicians to restore service for them after this time, they can turn on their lights and signal a crew member or call 800.572.1121 to indicate they are awake and available. Crews will work all night to restore as many as possible, based on customer availability. To ensure safety, if they are not able to gain access, field personnel may utilize the assistance of local law enforcement agencies and locksmiths to gain access to meters, and light pilot lights. They will make every effort to leave property in the same condition as before.
This is expected to be a multi-day event, and customers are encouraged to access our Outage Resources for tips on safety and staying warm. In the event of a gas emergency, customers should contact NYSEG at 800.572.1121 or 911 from a safe location. Customers should ensure functionality of their CO detectors and replace batteries as needed.
For additional information, including natural gas safety tips and warming shelters, visit the NYSEG webpage. Customers are also encouraged to follow the company’s social media pages:
The Company appreciates your patience as it restores natural gas delivery to all its customers.
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About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of AVANGRID, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit www.nyseg.com.
About AVANGRID: AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $40 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs more than 7,000 people and has been recognized by JUST Capital in 2021, 2022 and 2023 as one of the JUST 100 companies – a ranking of America’s best corporate citizens. In 2023, AVANGRID ranked first within the utility sector for its commitment to the environment. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2022 for the fourth consecutive year by the Ethisphere Institute. AVANGRID is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.