NYSEG Provides Update on Restoration of Gas Service to Customers in Steuben County


BINGHAMTON, NY — January 22, 2019 — NYSEG, a subsidiary of AVANGRID, Inc. (NYSE: AGR), continues to work to restore service to impacted customers in Dundee, Hammondsport, Tyrone and Wayne who lost gas service due to a loss of gas supply. More than 135 field personnel, including mutual assistance crews from Connecticut Natural Gas, Con Edison, Corning Natural Gas, National Fuel, New Jersey Natural Gas, and Orange and Rockland, have been going from house to house to restore service. As of 5:00 p.m., crews have confirmed restoration of 321 of 580 active accounts.  NYSEG anticipates having service restored to all of the impacted homes with active service accessible by Company personnel by tonight.

There are approximately 192 gas accounts that have been visited but Company personnel have been unable to access the customer’s residence. The Company is contacting those customers to arrange for Company personnel to restore service.

“Our reconnect crews were given the goal of visiting each customer location without service to reconnect or attempt to reconnect if the customer was not present. All those contacts have been made today and will continue to be made until we can ensure all gas services are restored,” said Mike Eastman, Vice President – Gas Operations.

While service is being restored, customers can go to the Emergency Warming Center set up through the American Red Cross at the Hammondsport Fire Department, located at 8521 State Route 54 until 9:00 p.m. tonight.

Customers are reminded to call NYSEG at 800.572.1121 to report gas leaks, odors or damaged gas equipment. If you smell gas or suspect a leak, leave the area or building and call from outdoors or a neighbor’s home. If there’s an immediate danger, call 911.

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with approximately $32 billion in assets and operations in 24 states. AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving 3.2 million customers in New York and New England. Avangrid Renewables owns and operates 7.1 gigawatts of electricity capacity, primarily through wind power, with a presence in 22 states across the United States. AVANGRID employs approximately 6,500 people. AVANGRID supports the U.N.’s Sustainable Development Goals, received a Climate Development Project climate score of “A-,” the top score received in the utilities sector, and has been recognized for two consecutive years by Ethical Boardroom as the North American utility with the “best corporate governance practices.” For more information, visit avangrid.com.

About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of AVANGRID, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. We also operate more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. We serve approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit nyseg.com .

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