NYSEG Releases Daily Storm Restoration Work Plan

Restoration efforts underway for Eastern NY divisions


BINGHAMTON, N.Y. — March 15, 2023, 10:00 a.m. — New York State Electric & Gas (NYSEG) has released its daily restoration plan for work that will be completed on Wednesday, March 15, as well as an estimated restoration time for its Mechanicville division. The company’s crews, working in treacherous conditions since Tuesday, have been assigned to work every remaining outage-causing incident. They continue to assess and repair damage, and the majority of affected customers in its Mechanicville division should be restored by 11 p.m. Thursday, March 16, with the exception of any customers in hard to access areas or with damage to customer-owned equipment. 

Gusty winds following the significant snowfall brought by Winter Storm Sage have made restoration difficult, as the Company’s bucket trucks cannot complete repair work in winds exceeding 35 mph. Crews worked throughout the night, and approximately 9,870 customers remain without power in the company’s Mechanicville division, which includes areas of Columbia, Rensselaer, Saratoga, and Washington counties. 

The Company is urging customers to limit travel unless necessary and avoid areas with downed trees. The company’s storm response team is fully engaged and crews will continue to work throughout the week, until every customer is restored. The Company is coordinating response efforts with state and local emergency management authorities.

Details of Wednesday's Work Plan Include:

Crew Information: The company has onboarded additional resources to expedite restoration efforts in its Mechanicville division, with150 additional line and 25 tree crews arriving yesterday. In total, more than 741 field service personnel are working across NYSEG’s heaviest impacted divisions to restore power.

Operational Expectations: There are many secondary roadways still not cleared in the Mechanicville division, making access difficult for crews. They will be spread throughout the division today, assessing damage and making critical repairs as quickly and safely as possible, and the Company will continue to refine restoration estimates at the customer level as this happens. Work will include setting poles to replace those damaged in the storm and completing repairs to transmission lines. 

For the safety of our crews and the public, the company reminds customers to please stay away from downed wires and do not approach crews. 

After Restoration:

NYSEG encourages any customer without power after restoration is complete to contact the company at 800.572.1131 to report the issue and allow crews to investigate. Once every customer is restored, the company will continue to fix remaining damage that occurred but did not affect customers or the reliability of service. That will then be followed by a full system sweep of all affected circuits to look for damage or issues that may have been missed but that could cause service disruptions in the future, such as tree limbs on power lines or leaning trees.  

Shelter and warming locations have been opened for those without power:
•    Canaan, NY: Canaan Fire House; 2126 Route 295, Canaan, NY. Open until not needed. 
•    Chatham, NY: Chatham Fire House; 2 Hoffman St., Chatham, NY. Open all day. 
•    Nassau, NY: Nassau Fire Department; 26 Chatham St., Nassau. Opened at 3 p.m.
•    New Lebanon, NY: LVPA; 523 U.S. Route 20, New Lebanon, NY. Call 518-505-1535 for access.
•    Old Chatham, NY: Tri-Village Fire House; 111 County Route 13, Old Chatham, NY. Open until not needed. 
•    Salem, NY: Hebron Volunteer Fire Company Meeting Hall; 3165 County Route 30, Salem, NY. Open until not needed.
•    Wilton, NY: Gavin Park. 10 Lewis Rd., Wilton, NY. Open until further notice.
•    Wilton, NY: Wilton Senior Center; 18 Traver Rd., Wilton, NY. Open until further notice. 

Dry ice and bottled water are available at the Canaan Protective Fire District, 2126 Route 295, Canaan, NY today.

NYSEG will continue to provide updates throughout the event to the general public on the company’s social media channels (Facebook and Twitter). The company also offers customers the following reminders to stay safe if power outages do occur.

Outage Information:

  • Customers can sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for Outage Alerts by visiting nyseg.com/alerts
  • Customers can use the free NYSEG Mobile App to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download. 

Stay Away From Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, use our Mobile App, visit nyseg.com or contact NYSEG at 800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities

The company’s first priority is to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system. 
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at nyseg.com and on the company’s social media pages:

•    Facebook: @NYSEandG
•    Twitter: @NYSEandG


About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of AVANGRID, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit www.nyseg.com.

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $40 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs more than 7,000 people and has been recognized by JUST Capital in 2021, 2022 and 2023 as one of the JUST 100 companies – a ranking of America’s best corporate citizens. In 2023, AVANGRID ranked first within the utility sector for its commitment to the environment. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2022 for the fourth consecutive year by the Ethisphere Institute. AVANGRID is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit avangrid.com.   

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