Our Outage Alerts will be temporarily unavailable beginning at 10:00PM on Wednesday, December 6th while we perform routine maintenance to enhance our service to you. We expect to complete this work by 2:00AM on Thursday, December 7th. Thank you for your patience
In the event of a life-threatening situation, please call 911.
Now you have an easy way to stay informed about your NYSEG account. Sign up for Alerts! You can choose which alerts you want to receive and how you want to receive them – by text message, email, phone, or all three.
Log in to your online account, or create an online account if you don’t have one.
Choose the alerts you want and how you want to receive them
Enter your contact information for each of the alerts you'd like to receive.
Receive alerts by text message, email, voice message, or all three.
Add up to five contacts for each type of delivery method (text message, email and/or voice message).
Choose when you want to receive Outage Alerts
For Outage Alerts, you may select a "Do Not Disturb" time if there are certain hours during the day that you don’t want to receive alerts.
Once you sign up
If you choose to receive alerts by text message, the first time you add a cell phone number, you’ll receive a text message to confirm your enrollment. Save this number to your contacts as “NYSEG ALERTS” for quick access.
You can change your contact information or stop receiving alerts at any time.
We do not charge for text messages, however your wireless carrier may charge for text messaging and data rates. Check with your wireless carrier for details.