12:55 PM - NYSEG Crews Make Significant Progress in Overnight Restoration Efforts

More than 1500 resources strategically placed across service areas to help restore power

The Company coordinating with municipalities to distribute dry ice and bottled water

 

BINGHAMTON, N.Y. — July 17, 2024, 12:55 p.m. — New York State Electric & Gas (NYSEG) crews continue to make significant progress in restoration efforts following Monday and Tuesday’s storms. NYSEG’s hardest impacted divisions Elmira and Ithaca are seeing outage numbers decrease. Currently, approximately 8,100 customers in the Elmira division are without power, which includes Steuben, Schuyler and Chemung counties. In the Company’s Ithaca division, currently, approximately 2,200 customers are without power, which includes Cayuga, Chemung, Cortland, Schuyler, Seneca, Tioga and Tompkins counties. At the storm’s peak, there were more than 60,000 customers without power.


Crews are on track to restore the majority of customers in the Elmira division by 2 p.m. Thursday and restore the majority of customers in the Ithaca division by noon Thursday. The Company has more than 1500 resources spread across its service areas to help in restoration efforts. Crews are still working to repair hundreds of downed wires and replace dozens of broken poles. NYSEG will continue its restoration efforts until all customers have power restored.


NYSEG is also working with municipalities to provide dry ice and bottled water. The Company will continue to update its website to add more locations and time as they become available. Visit Outage Resources - NYSEG for more information.

County Town Distribution Site Address Days/Hours Dry Ice/BW
Cortland Cincinnatus Cincinnatus Fire Department 5722 Telephone Road Extension
Cincinnatus, NY 13040		 07/17/24:
6 p.m. to 9:30 p.m.		 Bottled water only
Steuben Painted Post Gang Mills Fire Department 125 Forest Drive
Painted Post, NY 14870		 07/17/24:
11 a.m. to 6 p.m.		 Bottled water only
Tioga Campville Campville Station 1 6153 State Route 17C
Endicott, NY 13760		 07/17/24:
​​​​​​​1 p.m. until gone		 Bottled water only
Tioga Candor Candor Fire Department 74 Owego Road
Candor, NY 13743		 07/17/24:
​​​​​​​1 p.m. until gone		 Bottled water only
Tioga Spencer Spencer Fire Department 41 N Main Street
​​​​​​​Spencer, NY 14883		 07/17/24:
​​​​​​​1 p.m. to 4 p.m.		 Bottled water only


NYSEG urges customers to remain away from storm debris as it may contain downed wires or other damaged equipment. Customers should assume all downed wires are energized and dangerous and should be reported by calling NYSEG’s emergency line at 800.572.1131 or contacting 911.


NYSEG will maintain providing regular updates to the general public until complete restoration via the company’s social media channels (Facebook, Instagram, and X/Twitter). The company also offers customers the following reminders to stay safe during a power outage:

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG.
  • Customers can use the NYSEG mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download. 

Stay Away From Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 800.572.1131 to report downed power lines or other hazardous situations. 

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption,use the NYSEG Mobile App, visit nyseg.com or contact NYSEG at 800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors. 

Power Restoration Priorities

The Company’s first priority is to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 800.572.1131 to report downed wires. Once this vital public safety work is complete, the Company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible. 

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at nyseg.com and on the company’s social media pages:

  • Facebook: @NYSEandG
  • Instagram: @nyseg.co
  • X: @NYSEandG 

NYSEG is a subsidiary of AVANGRID Inc.

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Media Contact:
Alexis Arnold
alexis.arnold@avangrid.com
585.953.3159

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