8:30 A.M. - NYSEG Announces Estimated Time of Restoration for Oneonta Division



Crews working to safely restore service to all impacted customers


BINGHAMTON, N.Y. — November 14, 2026 | 8:30 a.m. — New York State Electric & Gas (NYSEG) expects power to be restored for the majority of customers in the Oneonta division by noon on Sunday. Currently, more than 7,800 customers remain without power in this division, which includes Broome, Chenango, Delaware, Greene, Herkimer, Lewis, Madison, Oneida, Otsego, Schoharie, and Ulster Counties. 

Crews continued their work overnight in dangerous conditions to replace damaged poles, fix wires and other electrical infrastructure, and clear storm debris. Snow accumulations in some areas made travel difficult and cold conditions overnight caused existing snow to freeze on trees, causing them to fall. 

More than 28,000 customers have been affected since the snowstorm on Thursday night that brought several inches of snow to the area.  The heavy, wet snow accumulated on trees that still had leaves, adding significant weight and causing trees and limbs to fall onto poles, wires, and other infrastructure. The fallen trees also blocked roads, creating additional challenges for crews. 

Additional company and contract crews were mobilized on Thursday to support those already responding. NYSEG continues to use resources from across the state to help expedite restoration efforts. Crews will continue their work until every customer has their power restored.   

NYSEG urges customers to remain away from storm debris as it may contain downed wires or other damaged equipment. Customers should assume all downed wires are energized and dangerous and should be reported by calling NYSEG’s emergency line at 1.800.572.1131 or calling 911.

NYSEG will provide regular updates to the general public until complete restoration via the Company’s social media channels (Facebook, Instagram, and X). The Company also offers customers the following reminders to stay safe during a power outage:

 

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG.
  • Customers can use the NYSEG mobile app to report and check the status of outages. To download the application, customers should search “Avangrid” in the Apple or Android app stores and select “NYSEG.” The application is free to download.

Stay away from downed wires:

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a power interruption:

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, use the NYSEG Mobile App, visit nyseg.com or contact NYSEG at 1.800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power restoration priorities:

The company's first priority is to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the Company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com and on the company’s social media pages:

•    Facebook: @NYSEandG
•    Twitter/X: @NYSEandG
•    Instagram: @nyseg.co
 

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Media Contact:

Michael Baggerman
mbaggerman@nyseg.com
716.368.1284