Lancaster: NYSEG to Continue Work Overnight - 10:15 pm

Crews to continue restoration efforts until every customer is restored

BINGHAMTON, NY — December 12, 2021, 10:15 p.m. — New York State Electric & Gas (NYSEG) is continuing to work around the clock to address the remaining outages, which includes scattered damage serving individual or small groups of customers, often in outlying areas. Crews will work through the night and until every customer is restored. Currently, of the 66,045 total impacted customers, approximately 2,656 customers remain without power in the company’s Lancaster (2,564) and Lockport (92) divisions, which includes Erie, Cattaraugus, Chautauqua and Niagara counties. Earlier this evening, the company announced they expect to restore 95% of customers impacted by 11:30 p.m. tonight (12/12) for its Lockport division and 11:30 p.m. Monday (12/13) for its Lancaster division. The remaining customers without power will be restored Monday (12/13) in the Lockport division and Tuesday (12/14) in the Lancaster division.

Overnight Work Plan

Crews will continue restoration work during the overnight period, as well as performing make-safe activities such as clearing downed wires and responding to additional system emergencies. As crews work to make repairs, it’s possible that some customers that have already been restored may experience scattered outages that are necessary to complete additional work.

Damage Reports

Saturday’s winds caused widespread damage, breaking tree limbs and knocking over trees, that resulted in damage to NYSEG’s electric system. The company’s damage assessors have reported roughly 263 downed wires and 56 broken poles throughout the service area. The company urges customers to stay away from any downed wires or downed trees that have wires entangled and report those to NYSEG by calling 1.800.572.1131 or call 911.

Crew Information

The companies’ storm response teams are fully engaged and crews will continue to work throughout the overnight period and until every customer is restored. Currently, 2,000 field personnel engaged in storm response efforts statewide, with more than 420 of those resources stationed in the Western New York area. The companies are also coordinating response efforts with state and local emergency management authorities.

NYSEG will continue to provide updates throughout the event to the general public on the company’s social media channels (Facebook and Twitter). The company also offers customers the following reminders to prepare for the storm and stay safe if power outages do occur.

Outage Information:

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG
  • Customers can use the new NYSEG mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download. 

Stay Away From Downed Wires:

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131.

Power Restoration Priorities:

The companies’ first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will: 

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at and and on the companies’ social media pages:

  • Facebook: @NYSEandG
  • Twitter: @NYSEandG

NYSEG is a subsidiary of AVANGRID Inc.

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About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of AVANGRID, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies – a list of America’s best corporate citizens – and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit

Learn about the Iberdrola Group’s global pandemic response at its COVID-19 Hub.

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