8:00 PM NYSEG Crews Close to Restoring Remaining Customers without Power
Remaining outages expected to be restored later today
Crews will remain engaged, following up on work completed through next week
BINGHAMTON, N.Y. — July 5, 2025 — 8:00 P.M. — New YorkState Electric & Gas (NYSEG) is closing in on restoring the remaining customers without power from Thursday’s severe thunderstorms. In total, more than 75,000 customers lost power during the storm. Currently, approximately 2,000 customers remain without power, mostly in the Binghamton division, which includes portions of Broome, Chenango, and Tioga counties. Customers can expect to have power restored by 11 P.M. as crews are actively completing final repairs to the remaining transmission line damaged by this extreme storm. There are a small number of customers who are fed power through Pennsylvania who remain without power as another utility finishes their work; their crews are actively making repairs. Our crews will remain engaged with those customers to continue restoration efforts.
Crews Saturday focused on restoring approximately 4,000 customers in the Town of Maine that were without power due to severe damage to the transmission line located off-road in hard-to-access terrain. Workers didn’t just focus on restoration, but also on improving infrastructure for this transmission line, replacing broken wooden poles with steel ones, thereby strengthening the grid for future storms.
In total, more than 280 field service personnel were brought in to work across NYSEG’s heaviest impacted division to restore power, with 132 crews added to assist in restoration. Most storm-impacted customers were restored Friday night.
Crews will remain engaged to complete the most difficult restoration incidents and conduct system aerial inspections Sunday through next week to review the system by air and ground to make any necessary further permanent repairs.
After Restoration
NYSEG encourages any customer without power after restoration is complete to contact the Company at 800.572.1131 to report the issue and allow crews to investigate. Once every customer is restored, the Company will continue to fix remaining damage that occurred but did not affect customers or the reliability of service. That will then be followed by a full system sweep of all affected circuits to look for damage or issues that may have been missed but that could cause service disruptions in the future, such as tree limbs on power lines or leaning trees.
NYSEG will continue to provide updates throughout the event to the general public on the Company’s social media channels (Facebook, Instagram, and X). The Company also offers customers the following reminders to stay safe if power outages do occur.
NYSEG urges customers to remain away from storm debris as it may contain downed wires or other damaged equipment. Customers should assume all downed wires are energized and dangerous and should be reported by calling NYSEG’s emergency line at 1.800.572.1131 or contacting 911.
NYSEG will continue to provide updates throughout the event on the company’s social media channels (Facebook and X). The company also offers customers the following reminders to stay safe when power outages occur.
Outage Information:
• Sign up for Outage Alerts to receive updates automatically by phone, text or e-mail as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG.
• Customers can use the new NYSEG mobile app to report and check the status of outages. To download the application, customers should search “Avangrid” in the Apple or Android app stores and select “NYSEG.” The application is free to download.
Stay Away From Downed Wires:
• Stay at least 30 feet from a downed power line.
• If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
• NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.
During a Power Interruption
• Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
• To report a power interruption, contact NYSEG at 1.800.572.1131.
• Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of the refrigerator and freezer doors.
Power Restoration Priorities:
The company’s first priority is to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:
• Assess the damage to the electricity delivery system.
• Develop a detailed restoration plan.
• Make repairs as quickly as possible.
For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com and on the company’s social media pages:
• Facebook: @NYSEandG
• X (Formerly Twitter): @NYSEandG
• Instagram: @nyseg.co