NYSEG and RG&E Announce Positive Findings of 2024 Gas Operations and Maintenance Audit
Annual audit examines how Companies address maintenance work and procedures, contributing to customer safety
BINGHAMTON, N.Y. — September 16, 2025 — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) have announced the findings of the 2024 Gas Operations and Maintenance Plan Audit. In August, the New York Department of Public Service (DPS) completed a comprehensive review of the Companies’ procedures to assess compliance with state regulations. The audit found zero violations, reinforcing NYSEG’s and RG&E’s strong commitment to safety, reliability, and regulatory excellence.
“This is a very thorough review process,” said Tom Scappaticci, vice president of Gas Engineering and Operations for NYSEG and RG&E. “The safety of our customers is our top priority. This audit provides checks and balances and shows we are committed to meeting customer needs.”
DPS staff audited the Companies’ procedures regarding leak investigations, pressure tests, maintenance, prevention of accidental ignition, and transmission pipeline assessments. NYSEG and RG&E also conduct internal reviews throughout the year to ensure continuous improvement and adherence to best practices.
The annual audit is a key component of regulatory oversight. It examines the Companies' plans, how they conduct maintenance work, and determines whether procedures are being properly addressed and how this contributes to customer safety. NYSEG and RG&E serve nearly 600,000 natural gas customers across more than 40% of upstate New York. The Companies will continue working with regulators as part of their commitment to deliver safe and reliable gas service to the communities they serve.
About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of Avangrid, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit www.nyseg.com.
About RG&E: Rochester Gas and Electric Corporation (RG&E) is a subsidiary of Avangrid, Inc. Established in 1848, RG&E operates approximately 8,800 miles of electric distribution lines and 1,100 miles of electric transmission lines. It also operates approximately 10,600 miles of natural gas distribution pipelines and 105 miles of gas transmission pipelines. It serves approximately 378,500 electricity customers and 313,000 natural gas customers in a nine-county region in New York surrounding the City of Rochester. For more information, visit www.rge.com.
About Avangrid: Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine, and Oregon, including operations in 23 states with approximately $48 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.4 million customers in New York and New England. Through its power generation business, Avangrid owns and operates 80 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit http://www.avangrid.com.