NYSEG and RG&E Hosting a Community Connection Event in Cayuga County This Week

Company representatives and advocates will connect with customers, offering resources, and assist with bills 

Customers will be helped on a first-come, first-serve basis; No formal presentation 

 

Port Byron, NY — June 23, 2025 — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) will hold a Community Connection event in Port Byron this week to connect directly with customers, offering resources and answering personal billing questions. These events enable customers to get face-to-face, one-on-one help with a billing concern or with assistance they may require in paying their bill. 

 

There will not be a formal presentation at the event. Customers are encouraged to show up anytime during the available time slot to meet with a customer service representative. They will be helped on a first-come, first-served basis. 

 

During the event, customers can ask questions about their accounts and learn about resources to help manage energy costs. 

 

Details of the upcoming event are below: 

• Date: Wednesday, June 25
• Location: Mentz Town Hall 14 Sponable Drive Port Byron, NY
• Time: 4-7 p.m.

 

NYSEG and RG&E remain committed to the communities it serves and will continue to have a direct presence in the community. The Company strives to provide reliable, responsive service customers have come to expect and will work with local organizations to provide access to its programs and offer assistance for customers.