NYSEG Announces Estimated Time of Restoration for Binghamton Division
NYSEG expands workforce to more than 400 field personnel
Binghamton, NY — July 19, 2026 8:30 p.m. — New York State Electric & Gas (NYSEG) crews will continue to work overnight to restore service to the 4,598 customers who remain without power in the company’s Binghamton division, which includes Broome, Chenango and Tioga counties. NYSEG has announced that it expects to restore the majority of its impacted customers in the Binghamton division by 11 p.m. tomorrow, July 20, 2026. Customers are encouraged to check their account for their specific estimated time of restoration, which will be refined as restoration efforts continue.
NYSEG has deployed an additional 70 field crews today to accelerate restoration efforts, increasing its restoration workforce to more than 400 field personnel across the region. Crews continue to encounter challenging restoration conditions, with many repairs located in remote, off-road areas that are difficult to access. There are a reported 126 wires down in the region and more than 40 broken poles. Nearly half of the damaged poles require specialized equipment and additional time to safely reach and replace. Dedicated pole-setting crews remain focused on these complex repairs as restoration efforts continue.
NYSEG urges customers to remain away from storm debris as it may contain downed wires or other damaged equipment. Customers should assume all downed wires are energized and dangerous and should be reported by calling NYSEG’s emergency line at 1.800.572.1131 or contacting 911.
How to Stay Up-to-Date
NYSEG will provide regular updates to the general public until complete restoration via the Company’s social media channels (Facebook, Instagram, and X). Customers should also sign up for NYSEG emails and download the NYSEG mobile app to get the most up-to-date information.
The Company also offers customers the following reminders to stay safe during a power outage:
Outage Information
- Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the Company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here.
- Customers can use the NYSEG mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download.
Stay away from downed wires:
- Stay at least 30 feet from a downed power line.
- If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
- NYSEG Customers should call 1.800. 572.1131 to report downed power lines or other hazardous situations.
During a power interruption:
- Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
- To report a power interruption, use the NYSEG Mobile App, visit nyseg.com or contact NYSEG at 1.800.572.1131.
Power restoration priorities:
The Company’s first priority is to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires.
Once this vital public safety work is complete, the company will:
- Assess the damage to the electricity delivery system.
- Develop a detailed restoration plan.
- Make repairs as quickly as possible.
For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com and on the company’s social media pages:
Facebook: @NYSEandG
• Twitter/X: @NYSEandG
• Instagram: @nyseg.co
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About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of Avangrid, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit www.nyseg.com.
About Avangrid: Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine, and Oregon, including operations in 25 states with approximately $50 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates seven electric and natural gas utilities, serving more than 3.4 million customers in New York and New England. Through its power generation business, Avangrid operates more than 80 energy generation facilities across the United States, and the company has a capacity of over 11 GW capable of powering over 3.1 million customers. Avangrid employs approximately 8,500 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.
Media Contact:
Sarah Warren
585.794.9253