7:00 PM: NYSEG Crews Continue Work to Restore Remaining Customers without Power

More than 171,000 customers affected by storm-related outages since Sunday
 

Restoration efforts to continue overnight


 



BINGHAMTON, N.Y. — March 17, 2026, 7:00 p.m. — New York State Electric & Gas (NYSEG) crews continue their work to restore power to those who are still affected this week’s storm which brought widespread heavy wind, snow, and ice through New York State. Crews have responded to outages that affected more than 171,000 customers since Sunday. Currently, there are more than 4,200 NYSEG customers without power, with the most significant impacts occurring in the Company’s Liberty division, which includes Orange, Sullivan, Delaware, and Ulster counties.  

To support restoration efforts, NYSEG is working with more than 450 contracted crews, who have worked through hazardous conditions including wind, snow, and thunderstorms. Despite the hazardous conditions, crews have restored power to nearly 167,000 customers. Their work will continue until all customers have their power restored.  

NYSEG urges customers to remain away from storm debris as it may contain downed wires or other damaged equipment. Customers should assume all downed wires are energized and dangerous and should be reported by calling NYSEG’s emergency line at 1.800.572.1131 or contacting 911.

NYSEG will provide regular updates to the general public until complete restoration via the Company’s social media channels (Facebook, Instagram, and X). The Company also offers customers the following reminders to stay safe during a power outage:
 

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the companies update the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG.
  • Customers can use the NYSEG mobile app to report and check the status of outages.  To download the application, customers should search “Avangrid” in the Apple or Android app stores and select “NYSEG.” The application is free to download.

Stay away from downed wires:

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a power interruption:

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, use the NYSEG Mobile App, visit nyseg.com or contact NYSEG at 1.800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power restoration priorities:

The companies’ first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the Company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com and on the company’s social media pages:

•    Facebook: @NYSEandG
•    Twitter/X: @NYSEandG
•    Instagram: @nyseg.co
 

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Media Contact:
Michael Baggerman
mbaggerman@nyseg.com
716.368.1284