NYSEG Crews Working Through the Night on Restoration

Crews will work overnight on restoration for heavily impacted Lancaster division

Lancaster, N.Y. — December 24, 2022, 10:00 p.m. — New York State Electric & Gas (NYSEG) announced that crews continue to make significant progress on restoration in its Western divisions, though Winter Storm Elliott is still posing challenges as crews attempt to access all impacted areas. Currently, approximately 1,782 customers are without power in the company’s Lancaster division, which includes Cattaraugus, Chautauqua, Erie counties. 

Additional field worker resources have been deployed to the areas most heavily impacted throughout today. The company’s crews, working in hazardous conditions since Thursday, are still encountering significant travel challenges and inaccessible areas. Today, they focused on repairing transmission lines across the service area, setting new poles to replace those damaged by falling trees, and fixing circuits that restored power to many impacted customers. These efforts will continue overnight and into tomorrow, when the company expects to communicate estimated restoration times for the remaining customers without power.

The company urges customers to remain away from storm debris, as it may contain downed wires or other damaged equipment that may be hidden by snow. All downed wires should be assumed as energized and be reported by calling NYSEG’s emergency line at 800.572.1131 or contacting 911.

The following are shelter and warming locations for those who remain without power:

  • Buffalo, NY: Day Warming Center, 412 Niagara St., 24/7
  • Buffalo, NY: Holy Cross, 586 Genesee St., 6 p.m. – 7 a.m.
  • Buffalo, NY: Harbor House, 241 Genesee St., 9 p.m. – 7 a.m.
  • Buffalo, NY: City Mission Alfiero Family Center, 110 E. Tupper St., 24/7

After Restoration

NYSEG encourages any customer without power after restoration is complete to contact the company at 800.572.1131 to report the issue and allow crews to investigate. Once every customer is restored, the company will continue to fix remaining damage that occurred but did not affect customers or the reliability of service. That will then be followed by a full system sweep of all affected circuits to look for damage or issues that may have been missed but that could cause service disruptions in the future, such as tree limbs on power lines or leaning trees.

NYSEG will continue to provide updates throughout the event to the general public on the company’s social media channels (Facebook and Twitter). The company also offers customers the following reminders to stay safe if power outages do occur.

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting nyseg.com/alerts.
  • Customer can use the new NYSEG Mobile App to report and check the status of outages. To download the application, search “AVANGRID” in the Apple or Android app stores and select “NYSEG”. The application is free to download.

Stay Away From Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off.  A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, use our Mobile App, visit nyseg.com or contact NYSEG at 800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities

The company’s first priority is to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system. 
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at nyseg.com and on the company’s social media pages:

•    Facebook: @NYSEandG
•    Twitter: @NYSEandG

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Media Contact:

Shelby Cohen 

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