6:00PM - NYSEG Reports Significant Progress Restoring Outages from Severe Winter Storm

More than 98 percent of all customers have service restored

ONEONTA, N.Y. — November 24, 2024, 6:00 p.m. — New York State Electric & Gas (NYSEG) crews are continuing to make significant progress in restoring power to customers in its most heavily affected divisions from this week’s severe storm, Oneonta, and Liberty. Since the initial storm impact in the early morning hours Friday, more than 127,000 customers have been affected, with more than 98 percent of customers having had their power restored.


The impressive restoration efforts were made possible through NYSEG’s collaboration with over 3,000 storm restoration personnel in the hardest hit areas, with more than 2,000 line workers, 665 tree trimmers, and 310 damage assessors all contributing to timely service restoration. Faced with challenging terrain and dangerous road conditions, NYSEG continues to pursue 100 percent restoration.


NYSEG expects to restore the majority of its remaining impacted customers in those divisions by 11 p.m. As further damage information has been received from today’s effort, the Company has updated the remaining estimated restoration times to reflect the remaining work to be completed.


Currently, approximately 1,950 customers remain without power. In the Company’s Oneonta Division, which includes parts of Broome, Chenango, Delaware, Greene, Herkimer, Lewis, Madison, Oneida, Otsego, Schoharie, and Ulster counties, outages total approximately 1,600, and in its Liberty Division, which includes portions of Orange, Sullivan, Delaware, and Ulster counties, there are about 330.


The Company’s storm response teams continue to repair damage and restore power in off-road, remote, rough terrain. Crews will not stop working until every customer has their power restored.


NYSEG reminds impacted customers there are several warming stations to help bridge the gap between their outages and restoration:

  • UHS Delaware Valley Hospital, 1 Titus Place, Walton, NY 13856. Open 24 hours
  • Downsville Fire Department, 15166 State Highway 30, Downsville, NY 13755. Open 24 hours.
  • Conesville Fire House, 1292 State Route 990V, Conesville, NY 12076. Open 24 hours.
  • United Methodist Church,  170 North Main Street, Liberty, NY 12754. Daily from 8pm – 8am.
  • St. John's Episcopal Church, 15 St. John Street, Monticello, NY 12701. Daily from 8pm – 8am.
  • Big Indian Fire Department, 8 Firehouse Road, Shandaken, NY 12410. Call for access.

Dry ice and bottled water distribution locations

Please consult our website for additional information on supply status. At this time, most locations are offering a self-serve, first-come, first-serve option.


NYSEG urges customers to avoid storm debris, as it may contain downed wires or other damaged equipment. Customers should assume all downed wires are energized and dangerous and should be reported by calling NYSEG’s emergency line at 1.800.572.1131 or contacting 911.

Outage Information

  • Customer can use the NYSEG Mobile App to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download.

Stay away from downed wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at nyseg.com and on the company’s social media pages:

  • Facebook: @NYSEandG
  • X: @NYSEandG
  • Instagram:  @nyseg.co

NYSEG is a subsidiary of Avangrid, Inc. 

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Media Contact:

Stacy Bartl
Stacybartl2@rge.com
585.233.4878

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