NYSEG Responding as Wind Storm Disrupts Service

Company is responding to and restoring any outages as quickly as possible

To report outages or downed power lines, customers are urged to call NYSEG at 1.800.572.1131

ONEONTA, NY — December 11, 2023 – 3 p.m. — New York State Electric & Gas (NYSEG) is responding after snowfall and strong wind impacted the region this morning. Currently, approximately 3,900 customers in the company’s Oneonta division are without power. The Oneonta division includes areas of Delaware, Greene, Herkimer, Oneida, Otsego, and Schoharie Counties. NYSEG expects this may be a multiple day event and will provide restoration times once the extent of the damage is more thoroughly assessed.


Crews are responding to outages and assessing damage. Initial reports indicate damage includes downed trees and transmission lines. As the storm makes its way through the area, trees may continue to come down, making some areas inaccessible. Crews were pre-staged this week in anticipation of the storm, and the Company has 130 crews working to make the area safe and restore service.


The Company is urging customers to limit travel unless necessary and avoid areas with downed trees or limbs. The company’s storm response team is fully engaged and crews will continue to work into the overnight hours, until every customer is restored. The Company is coordinating response efforts with state and local emergency management authorities.


NYSEG will continue to provide updates throughout the event to the general public on the Company’s social media channels (Facebook and X). The Company also offers customers the following reminders to stay safe if power outages do occur.


Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or e-mail as the Company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG.
  • Customers can use the NYSEG mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download. 

Stay Away from Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations. 

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors. 

Power Restoration Priorities

The company’s first priority is to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible. 

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com and on the company’s social media pages:

  • Facebook: @NYSEandG
  • X: @NYSEandG 

NYSEG is a subsidiary of AVANGRID Inc.

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Media Contact:

Shelby Cohen
Shelby.cohen@avangrid.com
607.788.6785

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