NYSEG to Hold HEAP Awareness and Educational Outreach Events in January

Customer advocates will help customers with energy affordability options, provide resources to manage monthly energy costs 

Events held Mondays and Fridays throughout the month of January 

 

BINGHAMTON, N.Y. — January 8, 2026 — New York State Electric & Gas (NYSEG) will hold Home Energy Assistance Program (HEAP) awareness and educational outreach events in its NYSEG offices in the Binghamton, Brewster, Elmira, Geneva, and Lockport service areas throughout the month of January, starting Friday, January 9. HEAP is a federally funded program that helps eligible households cover energy costs. Please note, these are informational events and not part of the application process. It’s designed to help customers find resources available to help manage their monthly energy costs. 

 

A customer advocate will be available to answer questions and help customers understand their bills and the tools to better manage energy use. Advocates can help determine if customers qualify for the Energy Assistance program (EAP), an additional monthly credit, and other financial assistance, including budget billing and payment plans.   

 

The events will be held on Mondays and Fridays in January from 9 am to 1 pm. You can see the locations below. 

Locations	Address
Binghamton	4425 Old Vestal Road, Binghamton, N.Y.
Brewster	35 Milan Road, Brewster. N.Y.
Elmira	One Electric Parkway, Horseheads, N.Y.
Geneva	152 Border City Rd, Geneva, N.Y.
Lockport	6544 Lincoln Ave., Lockport, N.Y.

 

NYSEG remains committed to the communities it serves, providing assistance to all who need it. The Company encourages customers in need of assistance to call customer service at 800.572.1111. Customers can also explore tools and programs available at Help With Your Bill | NYSEG - NYSEG.