Safety information center
Weathering Storm Emergencies
Learn what do to before a storm strikes and if power is interrupted. Find out more
Before you buy or use a generator, read these safety tips. Find out more
Natural Gas Safety
Recognize the signs of a natural gas leak and call Dig Safe NY to protect underground utilties. Find out more
What police and fire departments should know about natural gas emergencies. Find out more
Trees and Power Lines Don't Mix
Learn how we manage vegetation to reduce power interruptions. Find out more
Carbon Monoxide (CO)
Review and share these tips to recognize CO poisoning and prevent it. Find out more
NYSEG programs and services designed with your constituents in mind. Find out more
View online resources and training material for first responders.
How we restore service:
Our first priority is responding to known incidents of downed power lines to make the situations safe.
Once this vital public safety work is complete, we will:
• Assess the damage to the
electricity delivery system.
• Develop a detailed restoration
• Make repairs as quickly as
How we restore power following major storms:
We first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure.
We also keep in regular contact with our customers who depend on electrically-operated life support equipment.
This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.