Usage, Outage and Meter Read Alerts
Stay informed about your use and outage information by easily signing up for alerts.
Get ahead with real-time updates!
Your alert options
Receive updates on your use
Usage Update: Weekly updates with usage and daily averages for the current billing period.
Usage Amount Exceeded: Set a monthly usage and get notified if you exceed it.
Usage Change: Alerts for big change in daily usage changes over three days in a row.
Note: Only customers with smart meters can enroll in usage alerts. Currently, dual energy customers (electric and natural gas) will only receive alerts for their electric usage, while customers with a single energy service will receive alerts for that specific type — either electric or natural gas.
Text us! If you've signed up to receive Usage Alerts by text, text USAGE to 697348and receive a message with the amount and cost of electricity used through the prior day. Learn more about tips to reduce your energy usage.
Outage Alerts
Stay informed if the power goes out. Expect updates:
If we detect a power outage in your area, with the estimated restoration time.
If the estimated restoration time changes.
Once we have restored power in your area.
Of any upcoming system improvements in your area.
Need to report an outage?
- When you are enrolled in outage alerts, text OUT to 697348
- Use our online form.
- Call 800.572.1131 to report any electric outage or 800.572.1121 for natural gas.
- In the event of a life-threatening situation, please call 911.
Meter Read Alerts
We can remind you monthly, the months we’re scheduled to read your meter or the months we’re scheduled to estimate your use. Learn how to read you meter and its benefits.
Note: Only available for customers who do not have smart meters installed. If you are not a smart meter customer and don’t see it as an option in your Preferences, please contact us.