HEAP and EAP Programs

If you or someone you know is having trouble managing energy bills, assistance is available to qualified customers through HEAP and EAP

The Home Energy Assistance Program (HEAP) is a federal grant program that assists income eligible households in paying for energy costs, repairs and weatherization.

Income eligible customers may receive:

  • One regular HEAP grant per heating season.
  • Emergency HEAP grants.
  • The number of grants vary per heating season depending on the availability of funds.

Availability of funds:

  • Regular HEAP is now open.
  • Emergency HEAP will open January 2, 2019.

How to apply:

Our Energy Assistance Program (EAP) helps eligible customers gain control of their energy bills, pay off past due amounts owed and stay current with future bills. The program has two levels of assistance:

  • EAP Monthly Bill Credit Benefit
  • EAP Limited Benefit Arrears Forgiveness

EAP Monthly Bill Credit Benefit

Eligibility and enrollment:

  • If your HEAP grant has been applied to your active NYSEG account, an EAP monthly bill credit is automatically applied to your NYSEG bill. It will display as a line item under your electricity and/or natural gas delivery charges on your NYSEG bill. Refer to the yellow highlighted information in the bill illustrated below.
     
  • If your HEAP grant has been supplied to a fuel vendor other than NYSEG, you must provide us with a copy of your HEAP grant award letter so that you can receive this monthly bill credit on your NYSEG bill. Otherwise, we will not know you are eligible and you will not receive the credit. Mail it to Energy Assistance Program, NYSEG, P.O. Box 5220, Binghamton, NY 13902-5220, or fax it to 800.325.9920.

Benefits:

  • In addition to receiving the monthly bill credit, you'll be referred to EmPower New York for free energy services which may include:
    • Installation of high-efficiency lighting
    • Replacement of old, inefficient appliances
    • Sidewall insulation
    • Energy saving tips
  • To remain eligible for the EAP Monthly Bill Credit Benefit:
    • You must apply for and receive a HEAP grant each year.
    • EAP monthly bill credits will continue only as long as a HEAP grant has been applied every 12 months to your active NYSEG account (or to your active account with another fuel vendor and you provide us with a copy of your HEAP grant award letter).

EAP Limited Benefit Arrears Forgiveness

Eligibility and enrollment:

  • You're automatically enrolled in EAP Limited Benefit Arrears Forgiveness when:
    • You receive the EAP Monthly Credit Benefit;
    • Have a past due NYSEG account balance between $240 and $1,500; and
    • Have not previously been enrolled in the EAP Limited Benefit and terminated for non-payment.

Benefits:

  • Your past due NYSEG account balance is placed on hold; and
  • A credit is applied to the amount on hold each time you pay your regular NYSEG bill.
    The credit applied is equal to 1/24th of the amount on hold. It will display in the Arrears Forgiveness section on page 1 of your NYSEG bill. Refer to the yellow highlighted information in the bill illustration below.


Quick links to energy assistance


2018-2019 Income Eligibility Guidelines for HEAP

Household Size Monthly Income (Gross)
1 $2,391
2 $3,127
3 $3,836
4 $4,598
5 $5,334
6 $6,070
7 $6,208
8 $6,346
9 $6,483
10 $6,621
11 $6,918
Each additional person  Add $540

FAQs

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