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Learn about online language options or request translation services when contacting our Customer Service Team.

24/7 Automated Support

Meter readings, billing and payments

800.600.2275

Customer Service

Monday - Friday 7 a.m. - 7 p.m. (excluding holidays)

800.600.2275

Payment Arrangements

Monday - Friday 7 a.m. - 7 p.m. (excluding holidays)

800.315.1755

24/7 Dig Safe UDig NY

800.962.7962

Deaf and Hard of Hearing

We accept New York Relay Service Calls. Dial 711

We’re happy to help with your inquiry. If you feel our representative has not adequately addressed your concern, please ask to speak with a supervisor.

If your concern remains unresolved, you can:

• Write to the New York State Public Service Commission (PSC), Three Empire State Plaza, Albany, NY 12223.
• Visit the PSC Website.
• Call the PSC’s toll free Helpline at 800.342.3377, Monday through Friday, 8:30 a.m. to 4 p.m.

If your complaint involves a NYSEG bill, you will not be asked to pay the disputed portion of the bill while the matter is being reviewed by the PSC. However, the remaining balance of the bill in question and any future bills should be paid when due.

Bill Payments

NYSEG
P.O. Box 847812
Boston, MA 02284-7812

Customer Service

NYSEG
P.O. Box 5240, Binghamton, NY 13902-5240

Corporate Office

NYSEG
P.O. Box 5224, Binghamton, NY 13902-5224

Walk in Offices and Pay Agents

Pay in Person - NYSEG

Proof of residency and identification and any other forms can be faxed or mailed to our customer service department. 

Safe digging starts here - UDig NY

UDig NY

Property and Casualty Claims

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Economic Development

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SafeGuard Lightning, Hourly Pricing, Energy Profiler Online

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Energy Theft

Report Energy Theft

Media Inquiries

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Shareholder Services

Investors

Important links

American Red Cross

Federal Emergency Management Agency (FEMA)

New York State Division of Homeland Security and Emergency Services

National Weather Service

National Hurricane Center