Liberty: NYSEG Crews Make Significant Progress to Restore Power - 6:30 p.m.

Company expects to complete full restoration work tonight and tomorrow

BINGHAMTON, New York — December 25, 2020, 6:30 p.m. — New York State Electric & Gas (NYSEG) crews continue to make significant progress restoring power to customers in its Liberty division that were impacted by this morning’s strong winds and rain. Currently of the 10,851 customers that were impacted in the company’s Liberty division, approximately 100 customers remain without power. The Liberty division includes Orange, Sullivan, Delaware and Ulster counties. The company is on track to complete full restoration work tonight and tomorrow. These remaining outages represent the most challenging areas for the field crews to access and repair.

Crews continue to work as quickly and safely as possible to restore power to customers who remain impacted by today’s storm, which brought strong wind gusts and caused damage to the electrical system. To facilitate an effective and efficient response, the company has continued to onboard additional crews today, shifting additional resources from areas less impacted into the region.

The company understands the inconvenience and challenges that any disruption in service may cause, especially during the holidays. The company assures customers that crews are working around the clock to restore power as quickly as possible. Customers may experience additional power outages as crews may need to cut power to certain areas to safely make repairs on the system to restore the remaining areas. Crews will continue to work until the job is done and every customer is restored.

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for Outage Alerts .
  • You can use our new mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG”. The application is free to download.

Stay Away From Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities

The companies’ first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central and the company’s social media pages:

  • Facebook: @NYSEandG
  • Twitter: @NYSEandG


Media Contacts:

  • Sarah Warren
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