NYSEG Responding After Severe Weather Disrupts Service, Will Continue Work Overnight - 10:30 pm

Crews will work overnight and into Friday to restore power

BINGHAMTON, New York — August 27, 2020, 10:30 p.m. — NYSEG, a subsidiary of AVANGRID Inc., is responding after severe thunderstorms and strong wind gusts disrupted service to customers across the state. Currently, 1,418 of the approximately 20,000 affected customers in the company’s Binghamton division, which includes Broome, Chenango and Tioga counties are without power.

Crews will continue to work throughout the overnight with the focus of continuing to make safe and restoring power to the remaining impacted customers. NYSEG was able to restore power to the majority of customers earlier on Thursday as they repaired damage occurring on the transmission system that serves thousands of area customers. The company noted that while sections of the transmission system were repaired, allowing the majority of the area’s affected customers to be restored, some customers may experience new outages as the company works on the distribution system to restore the remaining customers, as well as make further repairs to the transmission system.

The company continues to coordinate its response effort with state and local emergency management officials and expects to complete restoration of impacted customers on Friday.

NYSEG will continue to provide updates throughout the event to the general public on the company’s social media channels (Facebook and Twitter). The company also offers customers the following reminders to prepare for the storm and stay safe if power outages do occur.

Outage Information

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting  here for NYSEG
  • Customers can use the new NYSEG mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download.

Stay Away From Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities

The companies’ first priorities are to respond to reports of downed power lines to keep the public safe.  NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central and the company’s social media pages:

  • Facebook: @NYSEandG
  • Twitter: @NYSEandG

 Media Contacts:

  • Michael Jamison
    203.997.7906 (cellphone)
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