Welcome guide
We’re happy to have you as our customer. Here’s a brief guide to introduce you to the tools, resources and services we’ve designed for you.
Payment options
Check out our convenient ways to pay and receive your bill.
Managing your bill
Explore tools and tips for easier bill control.
Billing assistance
Understand your bill and explore financial assistance programs.
Outages and safety
Learn how to report outages and stay safe.
Special services
Get additional support, including medical and accessibility assistance.
Rebates and rewards for efficiency
Boost your home or business’s energy efficiency with our programs.
Manage your account
My Account
To manage your account online, whether on our website or through our app, you’ll need to create a My Account, your secure digital profile with us. It’s quick and easy!
NYSEG app
Download our app and manage your account with just a tap.
Payment options
Go paperless with eBill
Receive your bill online with our secure paperless billing service. We’ll email you when your bill is ready, and you can view up to 24 months of history anytime in My Account. Learn more on our eBill page.
Enroll in Autopay
Set it and forget it! With Autopay, your monthly payment will be automatically deducted from your bank account on your due date. You can enable Autopay in the Preferences section of My Account.
One-time payment
Make a secure payment anytime from your checking account, credit or debit card at no cost. Pay online, from our app, call us at 800.600.2275 or check our pay in person agencies.
Managing your bill
Budget Billing
Enroll in Budget Billing to avoid seasonal fluctuations. Pay a stable monthly payment based on your energy use over the past year.
Pricing and rates
Learn more about pricing and check our electric rates and natural gas rates.
Choose your supplier
We’re your delivery company. You can pick your energy supplier or we’ll buy it for you with no markup—the default option.
Billing assistance
Understand your bill
Access our Understand Your Bill page and learn more about the sections that make up your bill. For an extra breakdown of your bill, check out our sample bill. To view your actual bill, simply log in to My Account.
Understand your energy use
Your energy use has a major impact on your bill. Visit our page for tips and tools to reduce it, or head straight to Energy Manager, our main tool for tracking your usage down to the hour.
Financial assistance
We understand that managing utility bills can be challenging. Explore the assistance programs and payment plans we offer to help make things easier.
Outages and safety
Report an electricity outage
If your electricity is out, please report it here, we’ll restore power as quickly and safely as possible. If you’re experiencing an electricity emergency, call 911 immediately.
Natural gas emergency
If you suspect a natural gas leak or have a natural gas emergency, get up, get out and get away! Then call 800.572.1121 or 911 from a safe location.
Outage alerts
Stay informed if your power goes out and more. You can choose which alerts you want to receive in the Preferences section of My Account. To learn more about the alerts we offer, check out our alerts page.
Dig safe
Digging for an outdoor project can be dangerous if you don’t know where underground pipes are. If you’re planning to dig, contact UDig NY or call 811 or 800.962.7962.
Special services
We offer special, personalized benefits and services for customers who need extra support, like medical and accessibility assistance.
Life support users
Your safety and comfort matter. Check out our resources:
Our Life Support Protection Program provides special, personalized benefits and services for customers prescribed life-sustaining equipment. Benefits and services include communication during major storms, notification of planned outages, critical contact texting service and assistance with bills during financial hardship.
If you or someone in your household uses electrically powered, life-sustaining equipment, you may be eligible for our life-sustaining equipment identification program. Please complete Section I and make sure your doctor completes and signs Section II before returning your completed survey to us at: NYSEG, P.O. Box 5240., Binghamton, NY 13902.
Download our form
We will specifically tag your meter and code your account to indicate the presence of life-sustaining equipment. Before any planned electrical outage, we will notify you so you can make alternate arrangements.
To get notifications, enroll in the Life Support Protection Program.
For unplanned electrical outages such as during a storm, we will make every effort to restore service to you as soon as possible. We recommend that you have plans for providing your own backup energy or relocate in emergency situations. We’ll also keep you updated on power restoration efforts if the duration of an outage extends beyond 24 hours and we advise you to enroll in our alerts.
To get notifications, enroll in the Life Support Protection Program.
Our enhanced texting service provides you with a convenient and easy way to communicate with us during a storm. This opportunity allows us to text you in preparation for a storm and make sure you are safe. Please ensure we have your mobile phone number on file so we can reach you. You can provide it by calling 866.717.2307 Monday through Friday, 7 a.m. to 4:30 p.m., or by emailing us at criticalcontact@nyseg.com.
To get on our critical contact list, fill out our form. To stay informed on storm status, restoration times and to report an outage by text, sign up for Outage Alerts.
Additional services
Our Friendly Reminder Third Party Notification service offers you extra peace of mind. A friend, agency or organization you choose will receive a copy of any important notices we may send to you. Interested? Print, complete and send us this Third Party Notification Service form.
If you use a telephone (TTY) device in your home, just dial 711 and ask the New York Relay Service operator to contact us at 800.572.1111.
For customers who prefer to speak a language other than English, we offer interpreter services when you call us at 800.572.1111
With one call to 800.572.1111, you can place your bill on hold for 30 days if you or a household member is hospitalized.
Your bill and our EnergyLines newsletter are available in large print at no charge. Call us at 800.572.1111 to receive your bill in a larger format.
If you're 62 or older, blind or disabled and live in a household where ALL members are older adults, blind, disabled or under 18, you may qualify for additional protections under New York State law. These include special efforts to maintain your service.
We will contact you at least three (3) days before a disconnection for nonpayment to work with you on a fair payment plan. If an agreement cannot be reached, we will notify the Department of Social Services and will continue your service another 15 days. If your service is disconnected, we will try to contact you again within 10 days to offer a plan to restore service.
If you qualify, please call us at 800.572.1111.
If you are 62 years of age or older and you meet guidelines specified by New York State law, you may pay your bill on a quarterly basis rather than each month. To qualify, you must be a residential customer whose annual billing is $150 or less. If you meet this requirement, please call us at 800.572.1111.
211 New York can connect you to services 24 hours a day, 365 days a year (including holidays). Agents can connect you to the information and services you need and the call is free and confidential. You can learn more about this service, including if it is available in your area, by visiting 211nys.org.
Rebates and rewards for efficiency
Rebate programs for you
Looking to make energy efficient upgrades at home? Before you do, make sure to review savings offered in our Residential Rebate and Programs to offset costs.
We also offer Business Rebates and Programs for our business customers.
Do you need further help?
Visit our support page.