Welcome guide
We’re happy to have you as our customer. Here’s a brief guide to introduce you to the tools, resources and services we’ve designed for you.
Payment options
Check out our convenient ways to pay and receive your bill.
Managing your bill
Explore tools and tips for easier bill control.
Billing assistance
Understand your bill and explore financial assistance programs.
Outages and safety
Learn how to report outages and stay safe.
Special services
Get additional support, including medical and accessibility assistance.
Rebates and rewards for efficiency
Boost your home or business’s energy efficiency with our programs.
Manage your account
My Account
To manage your account online, whether on our website or through our app, you’ll need to create a My Account, your secure digital profile with us. It’s quick and easy!
NYSEG app
Download our app and manage your account with just a tap.
Payment options
Go paperless with eBill
Receive your bill online with our secure paperless billing service. We’ll email you when your bill is ready, and you can view up to 24 months of history anytime in My Account. Learn more on our eBill page.
Enroll in Autopay
Set it and forget it! With Autopay, your monthly payment will be automatically deducted from your bank account on your due date. You can enable Autopay in the Preferences section of My Account.
One-time payment
Make a secure payment anytime from your checking account, credit or debit card at no cost. Pay online, from our app, call us at 800.600.2275 or check our pay in person agencies.
Managing your bill
Budget Billing
Enroll in Budget Billing to avoid seasonal fluctuations. Pay a stable monthly payment based on your energy use over the past year.
Pricing and rates
Learn more about pricing and check our electric rates and natural gas rates.
Choose your supplier
We’re your delivery company. You can pick your energy supplier or we’ll buy it for you with no markup—the default option.
Billing assistance
Understand your bill
Access our Understand Your Bill page and learn more about the sections that make up your bill. For an extra breakdown of your bill, check out our sample bill. To view your actual bill, simply log in to My Account.
Understand your energy use
Your energy use has a major impact on your bill. Visit our page for tips and tools to reduce it, or head straight to Energy Manager, our main tool for tracking your usage down to the hour.
Financial assistance
We understand that managing utility bills can be challenging. Explore the assistance programs and payment plans we offer to help make things easier.