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Emergency Contact

Outage and Storm Assistance (24 hours a day, every day)

In case of an emergency

Natural gas emergency

If you are experiencing a natural gas emergency, or if you smell a natural gas odor, get up, get out and get away! Then immediately call us at 800.572.1121 or 911 from a safe location.

Electricity emergency

If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.572.1131 for electricity outages or trouble or use our online form.

To receive updates on restoration, visit Outage Central

During major storm events, we also offer updates on Twitter and Facebook.

Life Support

Customers with life support systems or other special needs that depend on electricity service will be notified of planned interruptions of service for scheduled maintenance or repairs. We'll also contact you during unplanned outages with information to help you plan for your needs. Should you need assistance during an outage, please contact us at 800.572.1131.

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FAQs

How do I contact NYSEG for an emergency?
How do I contact NYSEG for an emergency?
If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.572.1131 for electricity outages or trouble.

If you are experiencing a natural gas emergency, or if you smell a natural gas odor, get up, get out and get away! Then immediately call NYSEG at 800.572.1121 or 911 from a safe location.

To report an electricity outage, please call 800.572.1131 or visit Outage Central.
How do I contact NYSEG for non-emergencies?
How do I contact NYSEG for non-emergencies?
Self Service Line: 800.600.2275 (24 hours/7days)

Customer Service: 800.572.1111 (Monday - Friday, 7 a.m. - 7 p.m., excluding holidays)

Payment Arrangements: 888.315.1755

Hearing/Speech impaired (TTY): New York Relay Service - Dial 711

Dig Safe: 811 or 800.962.7962

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Where can I find information about current programs and products?
Where can I find information about current programs and products?
Our online Energy Library has links to frequently requested information for your home. You can also view the current and past issues of EnergyLines, our bill insert newsletter.