Our Company 
news release


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Customers Encouraged to Use Energy Wisely


Rochester, NY, July 1, 2010 – NYSEG and RG&E are prepared for the additional stress that hot, humid summer weather and the resulting increased demand for electricity can put on the companies’ electricity delivery systems. The companies are also ready to respond to power interruptions as a result of damage to the electricity delivery systems from severe summer storms.

“Providing safe, reliable service to our customers is a top priority all year long,” said Mark S. Lynch, president of NYSEG and RG&E, “but we pay particular attention to making sure our systems are in good working order ahead of the high-demand summer months.”

Reliability practices that NYSEG and RG&E accelerate during the spring and early summer months include:

  • Tree trimming. (Trees coming into contact with power lines are a leading cause of power interruptions.)
  • Ongoing comprehensive maintenance.
  • Visual inspections of equipment.
  • Helicopter patrols of key facilities.
  • As warranted, high-tech inspection and testing of substation equipment.

What to expect this summer 
NYSEG and RG&E do not anticipate any problems delivering electricity this summer nor do the companies anticipate any problems obtaining electricity for those customers who have chosen their utility as their electricity supplier.

However, NYSEG and RG&E customers need to know that the New York Independent System Operator (NYISO) – the organization responsible for ensuring the reliability of the state’s high voltage transmission system – occasionally directs utilities in the state to take steps to reduce electricity consumption in order to protect the statewide power grid. Utilities can also initiate these load relief steps to address local operational problems.

Also, a high-voltage transformer at an Elmira-area NYSEG substation remains out of service. As the result of numerous unanticipated manufacturing delays, the timing of the installation of a replacement transformer remains uncertain.     

This transformer is important because it serves bulk power substations in the Southern Tier and also helps control the flow of power across the state. Without it, the electricity delivery system will be under additional stress this summer.

Lynch said NYSEG has taken a number of actions to help ensure reliable service in the absence of the transformer. Examples of those actions include installation of special voltage-control equipment at two other area substations; extensive modeling of potential system issues and identification of system control actions that will eliminate or lessen the impact of those issues; and continued diligent monitoring of the manufacturing process for the replacement transformer. 

How to use energy wisely this summer
NYSEG and RG&E always encourage customers to use energy wisely – here are some tips for the summer months:

  • Keep curtains or blinds closed on hot, sunny days.
  • During the hottest parts of the day, close windows and doors to keep heat out.
  • Consider using fans instead of air conditioners.
  • When you do use air conditioners, keep the thermostat set at 78 degrees or higher.
  • Turn off air conditioners when you leave home.
  • Turn off unused lights, TVs, computers and stereos.
  • When the weather permits, hang laundry outside to dry instead of using a clothes dryer.

For more information on wise energy use, visit nyseg.com or rge.com, click on the “Usage and Safety” tab and then on “Using Energy Wisely.”