Our Company 
news release

>> NYSEG urges customers to stay away from downed power lines – even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

>> Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas and away from windows and doors.

>> The next news release will be distributed at 11 a.m.



* * *


Clifton Park, NY, July 22, 2010 (6:30 a.m.) – NYSEG crews are working to repair damage to the company’s electricity delivery system from the severe thunder and wind storms that tore through much of the company’s 10,000-square-mile, 25-county East Region Wednesday afternoon and evening.

NYSEG customers should call 1.800.572.1131 to report downed wires or other hazardous conditions. NYSEG’s natural gas emergency number is 1.800.572.1121.

Here is a wrap up of power interruptions in the hardest hit areas:

  • Brewster Division (All or parts of Dutchess, Putnam and Westchester counties)
    - 3,000 customers are currently without power, down from a peak of over 11,000.
    - Towns with the most customers currently without power are Bedford, Lewisboro, North Salem and Pound Ridge.
  • Liberty Division (All or parts of Delaware, Orange, Sullivan and Ulster counties)
    - 1,600 customers currently without power, down from a peak of over 4,500.
    - Towns with the most customers currently without power are Bethel, Fallsburg, Fremont, Hancock, Liberty, Rockland
    and Thompson.

NYSEG has brought in additional crews and support personnel from throughout the state and is currently restoring power to the customers impacted by this storm. The company expects to have service restored today to many of its customers who are without power, however due to the extent of the damage and widespread nature of the outages it is anticipated that some customers may be without power until Friday evening.

During a power interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker. 
  • Contact NYSEG (1.800.572.1131) to report a power interruption. Our telephone system lets callers report the problem, helps our crews respond quickly and efficiently, and provides customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com. 
  • Listen to a battery-powered radio for weather and power restoration updates. 
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, stereos) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After your power is restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.