Our Company 
news release

October 31, 2012 – 8 a.m.

To Report Electricity Emergencies and Power Interruptions
NYSEG: 1.800.572.1131; RG&E: 1.800.743.1701

To Report Natural Gas Emergencies and Suspected Natural Gas Odors
NYSEG: 1.800.572.1121; RG&E: 1.800.743.1702 (If you smell natural gas, get up, get out and contact your natural gas utility from a neighbor’s phone.)


NYSEG Expects to Make Good Progress Today on Comprehensive Damage Assessment

Rochester, NY – NYSEG expects to make considerable progress today with its comprehensive damage assessment, including aerial patrols of its facilities, as weather conditions allow. Following completion of the damage assessment, the company will develop a detailed plan for safe and efficient power restoration, and estimated global restoration times will follow.

NYSEG continues to move additional crews and support personnel, as well as contract line and tree crews, into the downstate areas and the Catskill Region that were particularly hard hit by Hurricane Sandy.

The company re-stated that its power restoration effort in Westchester, Putnam and Dutchess counties and the Catskill Region will be lengthy.

The current power interruption counts are:

NYSEG (107, 400 total)
(Counties with 500 outages or more are listed.)
Putnam County  32,200
Westchester County 31,800
Sullivan County  24,600
Dutchess County 10,300
Ulster County  3,800
Delaware County 1,300 
Steuben County  700


RG&E (11,300 total)
(Counties with 500 outages or more are listed.)
Monroe County  9,900
Wayne County  1,100
                             
For more details and the latest outage numbers, visit: http://www.nyseg.com/Outages/outageinformation.html (NYSEG)
http://www.rge.com/Outages/outageinformation.html (RG&E)
 
As restoration times are available for each outage, they can be found at:
http://ebiz1.nyseg.com/cusweb/outagenotification.aspx or 1.800.572.1131 (NYSEG)
http://ebiz1.rge.com/cusweb/outagenotification.aspx or 1.800.743.1701(RG&E)

NYSEG and RG&E offer the following safety reminders:

  • Stay away from downed power lines – even lines that appear “dead” can be deadly.
  • Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
  • Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.