Our Company 
news release

November 13, 2012 – 1:15 p.m. 

NYSEG and RG&E Send 70 Electric Line Crews to LIPA, Con Edison;
NYSEG Gas Fitters and Supervisors Working in Queens

Rochester, NY – With power restoration work complete in NYSEG’s downstate service areas, NYSEG and RG&E have sent 70 electric line crews and numerous support personnel to help the Long Island Power Authority (LIPA) and Con Edison restore service in areas hit hard by Hurricane Sandy and Winter Storm Athena. NYSEG also has 15 gas fitters and three supervisors helping National Grid restore natural gas service in the Rockaways (Queens).

The NYSEG line crews (59 total) are from Geneva, Lancaster, Plattsburgh, Elmira, Binghamton, Mechanicville, Liberty, Ithaca and Oneonta. The remaining 11 line crews are from RG&E. The NYSEG gas fitters and supervisors are from Binghamton, Elmira, Oneonta, Auburn, Cortland, Geneva, Ithaca and Plattsburgh.

NYSEG also released more than 650 contract line workers last Thursday evening, and those crews traveled to Long Island on Friday morning to assist with power restoration work.

The company has provided large quantities of poles, transformers and natural gas regulators to Con Edison to support power and natural gas service restoration in New York City. The company has also provided dry ice and bottled water to Con Edison.

By the Numbers: NYSEG’s and RG&E’s Response to Hurricane Sandy and Winter Storm Athena

The photos and video images tell the story like no words can: Hurricane Sandy was one for the record books, causing destruction of a magnitude never before seen in the Northeast.

It was also a storm for the NYSEG and RG&E record books because it caused damage and outages in every operating division at both companies. But the story is much deeper than that and it is perhaps best reflected in the numbers.


Total Customers

Total Customers
Impacted at Peak 

Total Customers

Percent of Customers











 1 Total Customers Impacted includes customers whose service may have been interrupted multiple times during the storm.

Because of the immense size of Hurricane Sandy and the potential for damage across all of NYSEG’s and RG&E’s operating divisions, the companies retained crews in their home locations in advance of the storm and then moved crews to the hardest hit areas once service was restored in the crews’ home locations.

To make matters worse, Winter Storm Athena barreled up the coast just a few days after Hurricane Sandy struck. This wintry storm impacted an additional 5,703 customers in NYSEG’s Brewster Division.

“Many of our customers were directly in the path of the storms and they suffered tremendous losses. Our thoughts and prayers go out to them,” said Mark S. Lynch, president of NYSEG and RG&E. “The unprecedented damage to our facilities made our work difficult, but it would have been much worse without the assistance of state and local officials, law enforcement agencies, fire and highway departments, and the National Guard. On behalf of NYSEG and RG&E, I want to thank them all, and to also thank our customers for their patience and understanding as we went about our work.”

Here are some additional storm statistics for NYSEG’s Brewster (parts of Westchester, Putnam and Dutchess counties) and Liberty Divisions (parts of Sullivan, Orange, Delaware and Ulster counties) where the damage to the company’s electricity delivery system was most severe and, as a result, where power interruptions caused by Hurricane Sandy and Winter Storm Athena took the longest to restore.

NYSEG Brewster and Liberty Division Storm Statistics

Total Broken Poles2 1,040
Wires Down Incidents3 4,477
Proactive Contacts: Life Support Customers4  and Blind, Elderly and Disabled Customers More than 5,000
Proactive Contacts: Critical Customers5 350-plus
Total NYSEG/Other Utility/Contractor Work Force 3,500-plus (at peak)
Total Line and Tree Crews6 700 (at peak)
Dry Ice Distributed More than 1 million pounds
Bottled Water Distributed More than 65,000 gallons

2  More than five times the number of broken poles caused by Hurricane Irene.

3  Nearly half again the number of wires down incidents caused by Hurricane Irene.

4  Life Support Customers are those who rely on electrically-powered life-sustaining equipment.

5  Critical Customers are hospitals, nursing homes, assisted living facilities, other medical facilities, group homes, water and
    sewage plants, police and fire departments, livestock and poultry farms, wireless communications facilities, municipal facilities
    and radio stations.

6  Crews from as far away as British Columbia, Nova Scotia, Missouri, North Carolina, Texas and Minnesota.

NYSEG officially completed restoring all services interrupted by Hurricane Sandy and Winter Storm Athena in the Brewster Division at 11:59 a.m. on Friday, November 9. Restoration work for service interrupted by Hurricane Sandy in the Liberty Division was completed at 10 a.m. on Thursday, November 8.