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  • To report electric emergencies and power interruptions: 1.800.572.1131
    Stay away from downed power lines. Even lines that appear “dead” can be deadly.
  • Emergency generators can be dangerous. Carefully read, understand and follow  manufacturer’s instructions when operating an emergency generator. Never run  emergency generators indoors; operate them only outdoors in well-ventilated areas and  away from windows and doors. Learn more about generator safety at nyseg.com.
  • To report natural gas emergencies and odors: 1.800.572.1121
    If you smell natural gas, get up, get out and immediately call your natural gas company  from another location. Do not light matches, use any electrical appliances, turn lights on or  off, or use the phone at the location of the suspected leak – any of these actions could  provide  a source of ignition for any natural gas that is present.

NYSEG: With Hurricane Joaquin Tracking Out to Sea, It Still Pays to Be Prepared
Binghamton, NY – Hurricane Joaquin is now forecast to remain well off the East Coast, lessening the chances that it will have any significant impact on the NYSEG service area. Nonetheless, NYSEG, a subsidiary of Iberdrola USA, encourages customers to always be prepared for flash flooding, river and stream flooding, and power outages.

“We invest considerable time and energy to prepare to respond to storm damage and our customers should be prepared, too,” said Mark S. Lynch, president and CEO of NYSEG and RG&E. “We strongly encourage all of our customers to develop emergency plans and assemble an emergency kit. Those people who live in areas prone to flash flooding should always be ready to evacuate on a moment’s notice.”

NYSEG offers the storm safety tips below. Additional storm safety information is available at nyseg.com (click on “Outage Central” and then on “Storm Safety”).


  • If flooding of a home or business has already occurred or is about to occur, customers should contact their utility companies to have electricity and natural gas service turned off. Customers should never attempt to turn off electricity and natural gas service.
  • Stay out of flooded basements. Energized wiring or outlets below the water line may pose a hazard; natural gas service in a flooded basement may also pose a danger. 
  • To have NYSEG electricity service restored once flood waters have receded: Customers should contact an electrician to make sure that it is safe to have electricity service turned on before contacting NYSEG. If the main fuse box or circuit breaker box has been under water, it must be inspected by a Certified Electrical Inspector before service can be restored. Someone must be present for service to be turned on, the basement must be free of water and the electrical panel must be clean and free of debris. Customers and contractors should never attempt to turn on electricity service.
  • To have NYSEG natural gas service restored once flood waters have receded: If the natural gas meter and/or regulator was under water, customers must first contact NYSEG. If any natural gas equipment (furnace, boiler, water heater, etc.) has been under water, customers need to contact a plumbing and heating contractor to have the equipment checked. Customers can then contact NYSEG to have service restored. Someone must be present for service to be turned on. At least one natural gas appliance not affected by the flood must be ready to light. Customers and contractors should never attempt to turn on natural gas service.

Power Interruptions

Before a Storm Strikes

  • Anyone who uses life-sustaining equipment that operates on electricity should contact NYSEG at 1.800.572.1111 right away. Customers may be enrolled in a critical customer program or provided specific advice on how to prepare for power interruptions.
  • Keep flashlights, a battery-powered radio or TV and fresh batteries handy.
  • Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.)
  •  Keep a supply of non-perishable food and bottled water on hand.
  • Make sure cell phone batteries are fully charged.
  • Have a multiple-application car charger on hand.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 1.800.572.1131. The company’s telephone system let callers report the problem, help crews respond quickly and efficiently, and provide customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer or mobile device during a power interruption can also report the interruption online at nyseg.com.
  • Listen to a battery-powered radio for weather and power restoration updates.
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.
  • Beware of any downed trees or tree limbs, as they may be tangled in downed wires. Always leave tree removal to the professionals.

After Power Is Restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting their utility to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.