NYSEG’s and RG&E’s first priority is responding to known incidents of downed power lines to make the situations safe. (NYSEG customers should call 1.800.572.1131 to report downed wires; RG&E customers should call 1.800.743.1701.) Once this vital public safety work is complete, the companies will:
• Assess the damage to the electricity delivery system.
• Develop a detailed restoration plan.
• Make repairs as quickly as possible.
how we restore power following major storms:
We first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure. We also focus on our customers who depend on electrically-operated life support equipment. This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.