Usage and Safety 
do's and don'ts

If you suspect a gas leak get up, get out and call NYSEG from a neighbor’s phone at 1.800.572.1121.

NYSEG will respond quickly to ensure that you and your family are safe.

  • Do not smoke or operate electrical switches or appliances. These items may produce a spark that might ignite the natural gas and cause an explosion.
  • Do not assume someone else will report the condition.
  • Provide the exact location, including cross streets.
  • Let us know if sewer construction or digging activities are going on in the area.


Use your senses to detect gas leaks. A natural gas leak is usually recognized by smell, sight, or sound. Remember, if you smell natural gas, get up, get out and call us immediately from a neighbor’s phone.

  • Smell
    Natural gas is colorless and odorless. For your safety, a distinctive sulfur-like odor, similar to rotten eggs, is added so that you’ll recognize it quickly. Not all transmission lines are odorized.
  • Sight
    You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason.
  • Sound
    You may hear an unusual noise like roaring, hissing, or whistling.


Important natural gas safety information:




If you smell
natural gas, get up, get out and
call us immediately!

  • Call 1.800.572.1121 or 911.
  • Click here to read our important natural gas safety information.
  • Translated versions can be found by clicking here.