If you suspect a natural gas leak get up, get out and immediately call NYSEG
from a neighbor’s phone at 1.800.572.1121 or 911.
NYSEG will respond quickly to ensure that you and your family are safe.
- Do not smoke or operate electrical switches or appliances. These items may produce a spark that might ignite the natural gas and cause an explosion.
- Do not assume someone else will report the condition.
- Provide the exact location, including cross streets.
- Let us know if sewer construction or digging activities are going on in the area.
Use your senses to detect natural gas leaks. A natural gas leak is usually recognized by smell, sight, or sound. Remember, if you smell natural gas, get up, get out and immediately call us from a neighbor’s phone.
Natural gas is colorless and odorless. For your safety, a distinctive sulfur-like odor, similar to rotten eggs, is added so that you’ll recognize it quickly. Not all transmission lines are odorized.
You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason.
You may hear an unusual noise like roaring, hissing, or whistling.
Important natural gas safety information: