NYSEG and RGE Introduce Solutions to Help Customers Control Energy Costs
Forecasted hotter-than-average temperatures could result in higher supply prices
Binghamton, NY — July 22, 2025 — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) wants customers to know that the combination of forecasted hotter-than-average summer temperatures and rising electricity supply prices could result in increased costs associated with the supply portion of a customer’s bills this summer.
To help manage costs, Companies have created tools, such as usage alerts for customers with smart meters, to help them better understand and manage their energy consumption. Usage alerts notify customers when daily usage is 50 percent higher or 75 percent lower than the past 30-day average for three days in a row. Customers can also set a monthly energy use threshold and receive an alert if that threshold is exceeded. Additionally, a weekly alert can be sent that provides a summary of energy consumption for the week.
“We understand that any increase in energy costs can be concerning for our customers,” said Pat Fox, senior director of Energy Supply at NYSEG and RG&E. “While we don’t control or profit from supply charges, we want to ensure our customers are informed and supported. We encourage anyone facing financial difficulty to reach out and explore the assistance programs available.”
Some other tips to consider for saving energy this summer include turning up the thermostat, so your cooling system doesn’t need to work as hard and using fans to circulate air to make a room feel cooler. Additionally, closing shades and curtains during the day can help block heat from the sun.
NYSEG and RG&E do not profit from the supply charge for customers who purchase their energy from the utilities. Supply is a pass-through cost, meaning customers pay the same price the utilities pay to purchase the energy. These prices are determined by the energy market and fluctuate regularly.
In addition to increased usage due to warmer weather, the cost to produce energy is also expected to rise. As a result, customers may see an estimated 6.5 percent increase in their bills between June and September compared to the same period last year. This is a projection from the PSC, and actual impacts may vary depending on individual usage and utility provider.
While NYSEG and RG&E do not control or profit from supply costs, they encourage customers who may have difficulty paying their bills to explore available assistance programs. Customers can visit nyseg.com/helpwithyourbill or rge.com/helpwithbill, or call NYSEG at 888.315.1755 or RG&E at 877.266.3492 to learn more about available assistance programs and find out if they qualify.
Media Contact:
Max Weissman
(518) 857- 1650