Company working through the most devastated areas
BINGHAMTON, New York — August 8, 2020, 5:30 p.m. — NYSEG, a subsidiary of AVANGRID Inc., continues to make progress as crews work to restore power to customers impacted by Tropical Storm Isaias. Earlier today, the company announced that after receiving updates from the field on the progress of restorations, the company’s 95% restoration target for Dutchess, Putnam and Westchester counties has been improved from Monday to Sunday, with the crews working hard to further improve restoration times. Currently, approximately 9,500 customers impacted by the storm are without power. Customers may experience short interruptions (and outage counts will fluctuate) as crews may need to de-energize portions of the system to safely restore others.
The news builds on the company’s announcement earlier this morning that restoration crews would be working on all remaining circuits. As part of work plan released this morning, the company also announced it would utilize a decentralized response with four command sites to place emphasis on increased communications with municipalities and customers, in addition to a more localized operational response.
NYSEG will continue to provide updates throughout the event to the public on the company’s website and social media channels (Facebook and Twitter). The company also offers customers the following reminders to stay safe during the outage.
- Sign up for Outage Alerts to receive updates automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG.
- Customers can use the new NYSEG mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download.
Stay Away From Downed Wires:
- Stay at least 30 feet from a downed power line.
- If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
- NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.
During a Power Interruption:
- Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
- To report a power interruption, contact NYSEG at 1.800.572.1131.
- Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.
Power Restoration Priorities:
The company’s first priority is to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:
• Assess the damage to the electricity delivery system.
• Develop a detailed restoration plan.
• Make repairs as quickly as possible.
For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com and on the company’s social media pages:
- Facebook: @NYSEandG
- Twitter: @NYSEandG
Learn about the Iberdrola Group’s global pandemic response at its COVID-19 Hub.