NYSEG Upgrades to Increase Reliability for Thousands of Customers in Wyoming County

Newly installed smart circuit devices will help provide quicker restoration times for customers  

HORNELL, NY — November 30, 2021 —  New York State Electric & Gas (NYSEG) announced today it has completed installing a state-of-the-art Auto Grid Restoration (AGR) scheme in Wyoming County. This included upgrading three distribution circuits, which deliver power to customers’ homes and businesses, fed from the company’s Warsaw substation on Industrial Street. The new AGR scheme will create a more reliable and resilient energy grid for more than 3,300 customers in the town of Warsaw.

To create the AGR scheme, NYSEG added new equipment to its circuits to help facilitate an effective and efficient response should outages occur. The upgrades include ten newly installed smart circuit devices that can be remotely controlled to isolate problems on the system, such as a tree contact on an overhead line, and temporarily switch which circuit is powering customers, resulting in quicker restoration times. Additionally, the devices provide NYSEG with real-time information about where and why an outage might be occurring, allowing the company to dispatch field crews directly to the problem location to make repairs.

“We’re excited to bring this impactful, cutting-edge technology to our customers in Warsaw,” said Eddie Mulholland, director of Energy Control Centers at AVANGRID, NYSEG’s parent company. “The smart circuit devices on AGR schemes can significantly speed-up restoration times for our customers. In fact, these devices typically operate within minutes of a fault occurring to restore some customers immediately. Additionally, AGR schemes will help us decrease our carbon footprint. Since we receive location information from the smart devices, we can send our crews directly to the location of the fault instead of having them patrol the circuit for miles to locate the problem.”

NYSEG is a subsidiary of AVANGRID, Inc.

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About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of AVANGRID, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit nyseg.com.

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with approximately $36 billion in assets and operations in 24 U.S. states. With headquarters in Orange, Connecticut, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 6,600 people. AVANGRID supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2019 and 2020 by the Ethisphere Institute. For more information, visit avangrid.com.

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