Lancaster: NYSEG Crews Making Significant Progress, Complete Restoration Expected Tonight - 12 p.m.

Company expects to restore all customers impacted by Friday’s storm

BINGHAMTON, NY — March 27, 2021, 12:00 p.m. New York State Electric & Gas (NYSEG) announced that crews continue to make significant progress after powerful winds disrupted service to customers. Currently, approximately 1,600 customers are without power in the company’s Lancaster division, which includes Cattaraugus, Chautauqua and Erie counties. NYSEG also announced that it expects to complete restorations tonight for customers that were impacted by Friday’s storm. As crews work to make repairs, it’s possible that some customers that have already been restored may experience scattered outages that are necessary to complete additional work. Customers are encouraged to continue checking their estimated times of restoration as times are being further refined as progress is made. The company continues to express its appreciation and empathy for customers that experienced a disruption in service.

After Restoration:

NYSEG encourages any customer without power after restoration is complete to contact the company at 1.800.572.1131 to report the issue and allow crews to investigate. Once every customer is restored, the company will continue to fix remaining damage that occurred but did not affect customers or the reliability of service. That will then be followed by a full system sweep of all affected circuits to look for damage or issues that may have been missed but that could cause service disruptions in the future. The system will then be returned to normal conditions.

Outage Information

  • Use our new mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG” or “RG&E”. The application is free to download.
  • Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG.

Stay Away From Downed Wires

  • Stay at least 30 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
  • NYSEG customers should call 800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 800.572.1131.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities

The companies’ first priorities are to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com or RGE.com and on the company’s social media pages:

  • Facebook: @NYSEandG
  • Twitter: @NYSEandG

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About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of AVANGRID, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit nyseg.com.

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with approximately $36 billion in assets and operations in 24 U.S. states. With headquarters in Orange, Connecticut, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 6,600 people. AVANGRID supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2019 and 2020 by the Ethisphere Institute. For more information, visit avangrid.com.

Learn about the Iberdrola Group’s global pandemic response at its COVID-19 Hub.


 
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