General Estimated Time of Restoration (ETR) FAQs
Your Estimated Time of Restoration (ETR) is the time we expect your power to be restored. This estimate is derived based on where you live, the cause of the outage and our assessment of the repairs needed.
There are many different factors associated with a power outage and your estimated time of restoration may require an update based on new information. The initial ETR is based on the average time of restoration and takes into consideration whether the outage is an isolated incident - such as a tree falling on a wire - or part of a larger event, such as a major storm. When our crews arrive on the scene, they are able to provide a more accurate assessment of the damage and how long it will take to repair it. Based on the information we receive from our field crews, your ETR may change.
We are committed to working hard to provide the most accurate ETRs in the face of changing circumstances.
The best way to get information about your specific location is to sign up for Outage Alerts. Your alerts will start immediately - even if you sign up during an outage. You will receive a text, email or phone message (your choice!) with information about the outage, including your estimated restoration time. When information is updated, you will receive alerts. Our website is mobile-friendly and provides information in both an outage listing and outage map. You may also call us at 1.800.572.1131 for electric emergencies and interruptions.
Global, Regional and Local ETRs FAQs
A Global ETR is a predicted estimated time of restoration for the entire company's service area.
A Regional ETR is a predicted estimated time of restoration for a cluster of locations that are within close proximity, such as neighboring towns.
A Local ETR is a predicted estimated time of restoration for a specific location, typically smaller in size, like a town or neighborhood within a town. In these instances, we will provide you with your account-specific ETR.