NYSEG Making Steady Progress Following High Winds - 8 p.m.

10/30/17 at 8 p.m. 

NYSEG Making Steady Progress Following High Winds

BINGHAMTON, NEW YORK - October 30, 2017  NYSEG, a subsidiary of AVANGRID Inc. (NYSE: AGR), continues to make progress restoring power following high winds and torrential rainfall on Monday which caused significant damage to the electric system across the state. More than 55,000 NYSEG customers have been without power at least once during this event. As of 8 p.m., the company has restored service to more than 42,000 customers. There are currently nearly 11,000 customers who remain without power.

The company has brought in additional resources to supplement the crews already working in our affected areas. There are currently more than 1,000 personnel engaged in response efforts. The remaining affected areas mainly include NYSEG's Brewster division, including parts of Dutchess, Putnam and Westchester counties and the Mechanicville division which includes parts of Columbia, Rensselaer, Saratoga and Washington counties. Crews are working throughout the affected areas; customers should be aware that the problem affecting their service may be outside their immediate area. As such, crews may not be visible, but are able to restore the system serving their home or business.

The company expects that nearly all remaining customers will have service restored by tomorrow at 11:45 p.m. Customers can get the latest outage counts; outage locations by county, municipality and streets/roads; and estimated restoration times (as they are available) on the company's website: NYSEG Outage Information. The company is dedicated to restoring power to every customer affected by the storm.

NYSEG also encourages customers to sign up for Outage Alerts to receive updates throughout the day automatically by phone, text, or e-mail as the companies update the status of the restoration process in their area. Customers can sign up by visiting the NYSEG website at NYSEG Outage alert.
Power Restoration Priorities
NYSEG's first priorities are to respond to reports of downed power lines to keep the public safe. (NYSEG customers are asked to call 800.572.1131 to report downed wires.) Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible. 

NYSEG offer the following reminders:

Stay Away From Downed Wires

  • Stay at least 20 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don't run or stride.
  • NYSEG customers should call 800.572.1131 to report downed power lines or other hazardous situations

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 800.572.1131.
  • Don't use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Safety After a Storm

  • Stay out of flooded or damp basements or other areas if water is in contact with outlets, a furnace or any electrically operated appliance that is energized. The water or moisture may conduct electricity. Contact may cause serious or fatal injury.
  • You may have a lot of tree debris in your yard following a storm. Wait until power line repairs are complete before you begin your storm cleanup.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.
  • Additional storm safety information is available at nyseg.com (click on Outage Central and then on Storm Safety).


  • How do I report an outage?  
  • What should I do to prepare for a storm?  
  • How do I find out when my power will be restored?  
  • How does NYSEG restore power?