NYSEG Working to Restore Gas Service to Customers in Steuben County

BINGHAMTON, NY — January 22, 2019 — NYSEG, a subsidiary of AVANGRID, Inc. (NYSE: AGR), has dispatched waves of crews to Dundee, Hammondsport, Tyrone, and Wayne to restore gas service to customers. Fifty-two crews began the process of relighting homes this morning at 8:30 a.m., after proactively disconnecting services to make safe throughout yesterday. A total of 580 active customers (642 meters) were impacted as a result of a loss in gas supply Monday afternoon. The cause is under investigation. NYSEG anticipates having service restored to all of the impacted homes by 2:00 p.m. this afternoon.

While service is being restored, customers can go to the Emergency Warming Center set up through the American Red Cross at the Hammondsport Fire Department, located at 8521 State Route 54.

“We appreciate the patience of our customers and cooperation from emergency responders, mutual assistance utilities and the Red Cross as trained gas personnel go house-by-house to safely reconnect service” said Mike Eastman, Vice President - Gas Operations.

Customers are reminded to call NYSEG at 800.572.1121 to report gas leaks, odors or damaged gas equipment. If you smell gas or suspect a leak, leave the area or building and call from outdoors or a neighbor’s home. If there’s an immediate danger, call 911.

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with approximately $32 billion in assets and operations in 24 states. AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving 3.2 million customers in New York and New England. Avangrid Renewables owns and operates 7.1 gigawatts of electricity capacity, primarily through wind power, with a presence in 22 states across the United States. AVANGRID employs approximately 6,500 people. AVANGRID supports the U.N.’s Sustainable Development Goals, received a Climate Development Project climate score of “A-,” the top score received in the utilities sector, and has been recognized for two consecutive years by Ethical Boardroom as the North American utility with the “best corporate governance practices.” For more information, visit avangrid.com.

About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of AVANGRID, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. We also operate more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. We serve approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit nyseg.com.

Media Contact:

Kevin Ortiz


24/7 Media Hotline
833.MEDIA.55 (833.633.4255)