Contact Us

We welcome your comments and will respond to your questions or concerns.

In case of an emergency

If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.572.1131 for electricity outages or trouble or use our online form.
If you are experiencing a natural gas emergency, or if you smell a natural gas odor, get up, get out and get away! Then immediately call NYSEG at 800.572.1121 or 911 from a safe location.

Email:

Phone:

  • Self Service Line: 800.600.2275                                  (24 hours/7days)
  • Customer Service: 800.572.1111                                 (Monday - Friday, 7 a.m. - 7 p.m., excluding holidays)
  • Payment Arrangements: 888.315.1755
Other Numbers:
  • Hearing/Speech impaired (TTY):                                 New York Relay Service - Dial 711
  • Dig Safe: 811 or 800.962.7962

Mailing Addresses:

  • Payments:                                         NYSEG, P.O. Box 847812, Boston, MA 02284-7812
  • Customer Service:                            P.O. Box 5240, Binghamton, NY 13902-5240
  • Corporate office:                              NYSEG, P.O. Box 5224, Binghamton, NY 13902-5224

Office Address:

  • NYSEG, 18 Link Drive, Binghamton, NY 13904
Frequently Asked Questions: 
Economic Development:
  • Visit us online or contact us at NYSEconomic_Development@nyseg.com to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.

Marketing & Sales:

Energy Theft:
Property and Casualty Claim:
Shareholder Services:
Thoughts on our Website?

Walk-In Offices

Our district offices are open Monday through Friday, from 8 a.m. to 4:30 p.m.

  • Auburn: 73 Wright Circle
  • Binghamton: 4425 Old Vestal Road, Vestal
  • Brewster: Terravest Corporate Park, 35 Milan Road
  • Elmira: One Electric Parkway, Horseheads
  • Geneva: 152 Border City Road
  • Hornell: 7760 Industrial Park Road, Arkport
  • Ithaca: Ithaca-Dryden Road
  • Lancaster: 150 Erie Street
  • Liberty: 26 Wierk Avenue
  • Lockport: 6544 Lincoln Avenue 
  • Oneonta: 65 Country Club Road
  • Plattsburgh: 4125 Route 22

FAQs