NYSEG Assesses Widespread Damage and Continues Restoration Efforts - 11 a.m.

May 4, 2017 at 11 a.m.

  • Stay away from downed power lines
  • Even lines that appear dead can be dangerous
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations  

NYSEG Assesses Widespread Damage and Continues Restoration Efforts

BINGHAMTON, NY  May 4, 2017, 11 a.m. NYSEG, a subsidiary of AVANGRID Inc. (NYSE:AGR), is conducting helicopter patrols to inspect for additional system damage and to check the integrity of the company's transmission system following the severe thunderstorms on Monday. The helicopter patrols (red fuselage, tail number N65CR) will take place throughout the day in the following Oneonta areas:

  • Town of Sanford
  • Town of Deposit
  • Town of Bainbridge
  • Town of Sidney
  • Town of Masonville

Getting a bird's-eye view of our transmission lines from helicopters is an efficient way to inspect for undetected damage along our corridors after these recent storms, said Mark S. Lynch, president of NYSEG and RG&E.

During the storm, more than 60,000 customers lost power at one time or another. As of this morning, the company has restored service to more than 59,000 customers, and the company expects to restore power to the remaining customers by later today. NYSEG crews and contractors will continue restoration efforts until power is restored to every customer affected by the storm.

The following areas are distribution sites for dry ice and bottled water. Supplies are distributed on a first come, first served basis, until they run out.


Location Time
Oxford Fire Department
21 Main St, Oxford
  • Wednesday, May 3 from 8 a.m. to 8 p.m. as needed
Norwich Fire Department
31 E Main St, Norwich
  • Wednesday, May 3 from 8 a.m. to 8 p.m. as needed
Campville Fire Department
6153 NY Route17C, Endicott
  • Open 24/7


NYSEG encourages customers to sign up for Outage Alerts to receive updates throughout the day automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. This information is also available online at NYSEG Outage alert.

Power Restoration Priorities

NYSEG's first priorities are to respond to reports of downed power lines to keep the public safe. (NYSEG customers are asked to call 800.572.1131 to report downed wires.) Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible. 

NYSEG offer the following reminders:

Stay Away From Downed Wires

  • Stay at least 20 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don't run or stride.
  • NYSEG customers should call 800.572.1131 to report downed power lines or other hazardous situations. 

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 800.572.1131.
  • Don't use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors. 

Safety After a Storm

  • Stay out of flooded or damp basements or other areas if water is in contact with outlets, a furnace or any electrically operated appliance that is energized. The water or moisture may conduct electricity. Contact may cause serious or fatal injury.
  • You may have a lot of tree debris in your yard following a storm. Wait until power line repairs are complete before you begin your storm cleanup.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.
  • Additional storm safety information is available at nyseg.com (click on Outage Central and then on Storm Safety).