NYSEG and RG&E to Resume Work Delayed by COVID-19
Companies to follow phased approach to protect health and safety of customers, communities and employees
“As we begin to resume work delayed by COVID-19, putting the health and safety of our customers, communities and employees first will remain the priority,” said Carl A. Taylor, President and CEO of NYSEG and RG&E. “As an essential industry, much of our work has continued despite the pandemic, with our focus on continuing to ensure safe and reliable delivery of energy to customers. Today’s news will expand our work to include important customer-facing tasks that improve the customer experience.”
The companies reiterated that as they resume postponed work, they will continue to follow U.S. Centers for Disease Control and Prevention best practices and recommendations and adhere to all applicable state requirements. To keep customers and employees safe, the following company protocols will remain in place:
- Employees will engage in physical social distancing from customers and one another and will wear appropriate personal protective equipment (PPE) when it is not possible.
- Appropriate PPE will be provided to employees along with guidance surrounding its use.
- Health and safety checks will take place prior to employees starting their shifts.
- For work that requires entering a customer home, our employees will attempt contact to ensure no one in the household is showing COVID-19 symptoms.
- Phase one will focus on work that directly supports customer’s safety, reliability and quality of service. Examples of this include: indoor gas line safety inspections, electric and gas meter work and indoor meter readings for non-residential customers.
- Phase two will focus on work that customers would traditionally expect of the companies, or work that they specifically request. Examples of this include: indoor residential meter readings that are not located or accessed via customer living spaces.
- Phase three will resume remaining work. Factors that will be evaluated prior to resuming activities include: the level of PPE required to safely complete the work on an ongoing basis, if the activity can be completed while maintaining proper physical distancing and the level of interaction required with the public.
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