NYSEG Restores Power to Vast Majority of Customers - 9:30 a.m.

7/21/17 at 9:30 a.m.

  • Stay away from downed power lines
  • Even lines that appear dead can be dangerous.
  • NYSEG customers should call 800.572.1131 to report any downed power lines      

 NYSEG Restores Power to Vast Majority of Customers

BINGHAMTON, NEW YORK  July 21, 2017  NYSEG, a subsidiary of AVANGRID Inc., is continuing with the restoration effort. Since the start of this severe thunderstorm event on Thursday, more than 38,000 customers lost power. As of 9 a.m., more than 36,000 customers have had their service restored. Crews and contractors worked through the night to continue restoration efforts as safely and as quickly as possible. 

NYSEG President and CEO Carl A. Taylor said, We're continue make good progress with the restoration and recognize the importance of restoring power to our remaining customers without power. We still have work ahead and we will remain focused on our efforts until we restore every last customer.

NYSEG expects to have power restored to the vast majority of the remaining customers affected by the thunderstorms by 8 pm.  Customers affected by the storms who are not restored by 8 pm can expect to have their restoration later tonight. The company continues to shift resources to the affected areas and will do so until power is restored to every customer.

NYSEG encourages customers to sign up for Outage Alerts to receive updates throughout the day automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. This information is also available online at NYSEG Alert

Power Restoration Priorities

NYSEG's first priority is to respond to reports of downed power lines to keep the public safe. (NYSEG customers are asked to call 800.572.1131 to report downed wires.) Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as safely and quickly as possible. 

NYSEG offers the following reminders:

Stay Away From Downed Wires

  • Stay at least 20 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don't run or stride.
  • NYSEG customers should call 800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 800.572.1131.
  • Don't use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Safety After a Storm

  • Stay out of flooded or damp basements or other areas if water is in contact with outlets, a furnace or any electrically operated appliance that is energized. The water or moisture may conduct electricity. Contact may cause serious or fatal injury.
  • You may have tree debris in your yard following a storm. Wait until power line repairs are complete before you begin your storm cleanup.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.
  • Additional storm safety information is available at nyseg.com (click on Outage Central and then on Storm Safety).