Home Energy Assistance Program

The Home Energy Assistance Program (HEAP) is a federal grant program that helps eligible households pay for energy costs, repairs and weatherization.

Income eligible customers may receive one regular HEAP benefit per season. In addition to regular HEAP, the household may also be eligible for emergency HEAP benefits. The number of emergency benefits varies per season depending on the availability of funds.

For more information or to apply for a HEAP grant, visit http://otda.ny.gov/programs/heap/.

HEAP opens November 2, 2020

Emergency HEAP opens January 4, 2021

If you are having trouble paying your NYSEG bill, don't wait, contact us immediately at 888.315.1755. Together we can work on a solution.

To qualify for a HEAP grant, your household income must fall within HEAP guidelines.


2020-2021 Income Eligibility Guidelines for HEAP

Household Size Monthly Income (Gross)
1 $2,610
2 $3,413
3 $4,216
4 $5,019
5 $5,822
6 $6,625
7 $6,775
8 $6,926
9 $7,077
10 $7,227
11 $7,378
Each additional person  Add $560

FAQs

  • Can I enroll in AutoPay Service?  
  • What is AutoPay?  
  • Can I pay my bill with a credit card?  
  • What options do I have to pay my bill?