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  • NYSEG An AVANGRID Company
  • Account Account
      • Account

        Find information and resources to manage your account.
      • Ways To Pay
        • Pay with the New App
        • AutoPay
        • Pay Online
        • Pay by Credit Card
        • Pay by Phone
        • Pay by Mail
        • Pay in Person
        • Gift Cards
        • Help With Bill
      • Billing Options
        • About eBill
        • Budget Billing
        • Seasonal Billing
      • Moving
        • Welcome
        • Request New Construction
        • Turn Service On
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        • Upgrade or Relocate
        • Letter of Credit
        • Landlords and Renters
        • Building and Remodeling
      • Understand Your Bill
        • Sample Bill
        • Choose a Supplier
        • Electric Pricing
        • Natural Gas Pricing
        • Billing Glossary
        • Understand Your Usage
      • Meter Reads
        • Why Read Your Meter
        • Submit a Meter Read
        • Reading Your Meter
  • Smart Energy Smart Energy
      • Smart Energy

        Find energy efficiency tips and programs to help you save money.
      • Rebates and Programs
        • NYSEG Smart Solutions
        • Smart Savings Rewards
        • NYS Clean Heat Rebate Program
        • Residential Rebates
        • Appliance Recycling Program
        • Residential Agricultural Discount
        • Community Choice Aggregation
      • Business Solutions
        • Commercial & Industrial Rebates
        • Small Bus. Direct Install
        • Affordable Multifamily Energy Efficiency Program
        • Multifamily Energy Efficiency
        • Commercial & Industrial Demand Response
      • Understand Your Usage
        • Energy Use Guide
        • Hourly Pricing
        • Energy Profiler
      • Efficiency Resources
        • Energy Saving Tips
        • Energy IQ Test
        • Municipal Lighting
      • Innovation
        • Distributed Generation
        • New Wind Energy
        • Non-Wires Alternatives
        • Non-Pipe Alternatives
        • Bulk Energy Storage
        • Energy Smart Community
      • Electric Vehicles
        • Electric Vehicles
        • DC Fast Charging Incentives Program
        • EV Charger Make Ready Program
        • EV Fleet Assessment Service
  • Outages Outages
      • Outages

        Report an outage or get an outage update
      • Report Or View Outage
        • Report Electric Outage/Check Status
        • Report Streetlight Outage
        • View Outage List
        • View Outage Map
      • Stay Informed
        • Outage Alerts
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      • Be Prepared
        • Outage Resources
        • For Municipalities
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        • How We Restore Power
        • Estimated Restoration Times
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  • Safety Safety
      • Safety

        If you suspect a natural gas leak or carbon monoxide go outside and call 800.572.1121 – available 24/7.
      • Natural Gas Safety
        • Gas Leaks
        • Pipeline Safety
        • Cross Boring
        • Carbon Monoxide
        • Gas Safety Inspection
        • Important Safety Links
        • Excess Flow Valves
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        • First Responder Training
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        • Safety Myths
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        • Police And Fire
        • First Responder Training
      • Storm Safety
        • Storm Safety
        • Storm Checklist
        • Extreme Weather
      • Digging Safety
        • DigSafe
  • Energy Options Energy Options
      • Energy Options

        Research your energy options.

      • Energy Options
        • Energy Options
        • Energy Cost Calculator
        • Energy Saving Tips
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Follow Us
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    • FAQ

    Frequently Asked Questions

    Can I have more than one account associated with my Login ID?

      If you have multiple accounts, NYSEG has automatically grouped them for you. Once you create your secure Login ID and password, you will be able to access all of your accounts when you log in. If you have authorized people to access your accounts, they can create their own Login IDs and passwords as authorized users and only access the accounts that you've given them permission to see.

    How do I sign in to my account and/or create a Login ID and Password?

      • Click on Log In.
      • Follow the instructions as they are displayed to log in or to create your Online Services Login ID and Password.
      • To create a Login ID and Password, you’ll need to enter your NYSEG account number.

    What if I forget my Login ID?

      • Click on Forgot Your Login ID?
      • Enter an account number associated with your Login ID and your Password.
      • Your Login ID will be displayed and you will be able to access our Online Services.

    What if I forget my Password?

      • Click on Forgot Your Password?
      • Enter your Login ID and follow the instructions.

    How can I change my password?

      • Click on My Online Profile.
      • Sign in to your online account using your current Login ID and Password.
      • Click on Change Your Password and follow the instructions.

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