NYSEG Completing Power Restoration to Remaining Customers Affected by This Week's Storm - 9 p.m.

05/20/18 9:10 p.m.

NYSEG Completing Power Restoration to Remaining Customers Affected by This Week's Storm


BREWSTER, NY — May 20, 2018 9:00 p.m. — NYSEG, a subsidiary of AVANGRID Inc. (NYSE: AGR), continues restoration efforts to customers affected by the severe thunderstorm and area tornadoes earlier in the week. As of 9:00 p.m., approximately 1,700 customers remain without power in Putnam County with scattered outages in other affected areas. NYSEG is shifting additional crews to Putnam with the goal of restoring the remaining customers without power this evening.

“We are completing the restoration to the hardest hit areas and thank our customers for their patience and understanding,” NYSEG President and Chief Executive Officer Carl A. Taylor said. “The localized damage caused by this very strong storm was beyond comprehension and our restoration team has worked tirelessly to clean it up as quickly as possible.”

A workforce of more than 2,100 company, contractor and mutual assistance personnel have been working since the end of the storm to restore power across the region and NYSEG continues to shift resources to areas that remain without power. Crews will continue to work into the evening to bring on all customers affected. Some customers have experienced damage to their homes that will require repairs prior to their power being restored. Upon completion of those repairs we will reconnect them as soon as possible. Crews will continue to work after all customers are restored to complete a system-wide patrol to ensure that all repairs are complete.

Estimated time of Restorations (ETRs) continue to be updated for the small pockets of severely damaged areas. Localized information on Estimated Times for Restoration (ETRs) is available at nyseg.com as it becomes available.
To report a downed line or power interruption, contact NYSEG at 800.572.1131. Anyone who has access to a working computer or mobile device during a power interruption can also report the interruption online at nyseg.com.

For outage and restoration information customers can visit NYSEG Outage Central or get the latest updates on Facebook & Twitter. Dry ice continues to be delivered and NYSEG is working with the counties and local municipalities to distribute and share information. Additional information on dry ice and bottled water distribution and shelters is available at nyseg shelterlocations and nyseg dryice


  • How does NYSEG restore power?  
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